I was able to get my car in and serviced very quickly.
I really appreciate that.
I really appreciate that.
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by gkfowler1
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2022 -
Toyota of Rockwall responded
Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Mick was able to help, and we hope to see you again!
Mick knows how to give me quality service.
When a service isn’t needed he does not do it just to get the money. He knows his job thoroughly. What a blessing! I intend to allow RockWall Toy
When a service isn’t needed he does not do it just to get the money. He knows his job thoroughly. What a blessing! I intend to allow RockWall Toyota to service my car exclusively.
Respectfully,
Gloria W. Williams
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by gloria47w
Verified Customer
Verified Customer
Service Price Transparency
Dec 08, 2022 -
Toyota of Rockwall responded
Thank you so much for your excellent review, Gloria! We are so glad that Mick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.
On time and great service.
Advisor was pleasant and professional. Would recommend Toyota of Rockwall to my friends and family.
Advisor was pleasant and professional. Would recommend Toyota of Rockwall to my friends and family.
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by etheridge.j
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2022 -
Toyota of Rockwall responded
Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
Mick did a great job, under promised and over delivered!
Did exactly as I asked and did not try to over sell me! I appreciate this very much, as a technician myself, I know the value in it! Thank you Mick!
Did exactly as I asked and did not try to over sell me! I appreciate this very much, as a technician myself, I know the value in it! Thank you Mick!
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by jhackney875
Service Price Transparency
Dec 05, 2022 -
Toyota of Rockwall responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.
Service Advisors Schoot and Justin Houge were great.
Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. J
Service personnel working on car were professional and wanted to make sure car's hybrid batteries and connections were free of any energy drain. Justin has serviced my car for several years and I trust him explicitly in regard to what needs to be done. Always have my Highlander serviced by Toyota of Rockwall.
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by BRGREGJ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Justin Hogue
Nov 30, 2022 -
Toyota of Rockwall responded
Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
Broke key chain and did not care!
!!! Could of said sorry or something nice.no
!!! Could of said sorry or something nice.no
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by JOSEPH.ROY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service payment window
Nov 20, 2022 -
Toyota of Rockwall responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Nov 20, 2022 -
JOSEPH.ROY responded
We are going to use Toyota of Dallas for all service work.
Very good and understands of what I wanted done to my
truck needs..great employees in service dept. thanks
truck needs..great employees in service dept. thanks
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by tbradburn2000
Verified Customer
Verified Customer
Other Employees Tagged:
Josue Gutierrez, Justin Hogue
Nov 10, 2022 -
Toyota of Rockwall responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
All staff was friendly and courteous.
Mick was very knowledgeable and made me feel confident my car was in good hands. I also needed to use the shuttle service for a ride back to my home.
Mick was very knowledgeable and made me feel confident my car was in good hands. I also needed to use the shuttle service for a ride back to my home.
I didn’t have a wait for the shuttle service. The driver was friendly and made my feel comfortable and safe. I would definitely go back to Rockwall Toyota for all my service needs.
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by Dchavez49
Other Employees Tagged:
Shuttle driver. I can’t remember the name but he gave excellent customer service and made me feel safe
Nov 08, 2022 -
Toyota of Rockwall responded
Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!
My oil change and tire rotation was done within an hour!
Mick was very helpful and polite!
Mick was very helpful and polite!
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by sandy36
Verified Customer
Verified Customer
Nov 02, 2022 -
Toyota of Rockwall responded
Sandy, Thank you so much for your kind words for Mick, and for taking the time to leave us this wonderful feedback!
Very professional environment i.
e. on time, efficient, respectful, great attitude by all the Staff, already had my vehicle's history pulled up when I arrived. Called me while my vehi
e. on time, efficient, respectful, great attitude by all the Staff, already had my vehicle's history pulled up when I arrived. Called me while my vehicle was being serviced, to ask me if I had any additional questions / issues that might still have or had forgotten to tell the Service personnel -- and asked if I needed a ride back to the Dealership. I have owned Toyota vehicles for decades -- I have never received the quality of service that I am receiving at Toyota, Rockwall. Wow! Congratulations to all the Staff!
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by David Lino
Verified Customer
Verified Customer
Oct 28, 2022 -
Toyota of Rockwall responded
Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!