Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott | Page 16

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
862 Reviews
4.8

862 Reviews

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862 Reviews of Mick Schott

July 12, 2025

Dealership Rating
Employee Rating

Mick did a great job. He was patient and thorough in explaining the problems with our vehicle and answering our questions. He worked with us to find the best solution. More

by Michelle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 12, 2025

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2025

Dealership Rating
Employee Rating

Good service, fast delivery, friendly staff and clean facility the team has always been great to us in every aspect. More

by mayra.macias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 12, 2025

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 09, 2025

Dealership Rating
Employee Rating

Professional and efficient team. I'm happy with my purchase and the service I'd received. They got a good team there. More

by devinnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 09, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

July 05, 2025

Dealership Rating
Employee Rating

I have had my vehicle serviced several times here. Each time it is inconsistent with the inspection findings, items do not match up from previous inspections. The time is excessive for service especia More

by jlovv_wp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 09, 2025

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

July 04, 2025

Dealership Rating
Employee Rating

Great customer service! Personal very nice and friendly they help me with all my questions and request More

by zcmp19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 04, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 02, 2025

Dealership Rating
Employee Rating

Oil was over filled. Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles More

by luisv214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 05, 2025

Toyota of Rockwall responded

Luis, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 02, 2025

Dealership Rating
Employee Rating

Mick was extremely friendly and helpful. Quickest car service I've even gotten done! I don't dread my next service appointment. More

by Harlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 01, 2025

Dealership Rating
Employee Rating

Quick service performed. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. More

by slarreinaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 01, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 30, 2025

Dealership Rating
Employee Rating

The service was great all around. The wait was not bad at all. Everyone was very friendly in the service department. More

by KIMOTAL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2025

Dealership Rating
Employee Rating

Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha More

by beggsrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw , Lonnie Wade

Jun 29, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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