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Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 35

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

January 11, 2023

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Employee Rating

Bad experience! The service advisor was rude! And the didn’t tell me my vehicle needed oil changed. I’m disappointed of this dealership I had to go back to rydell do More

by Carlos Arcos
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector Herrera Lopez

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Jan 16, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, it concerns me to read your feedback. We strive to provide pleasant and reliable service and communication and apologize that we failed to do so. I would like to hear more about your experience and see if there is anything I can do to resolve the situation, so please call me directly. - Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 11, 2023

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Employee Rating

Benny was helping me and he was very professional and very kind and polite next time for sure I’ll ask him to help me More

by Lili Afshari
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Service Communication
Recommend Dealer
Yes
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Jan 12, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

It is exciting to hear that Benny has earned your trust and loyal business, Lili. He and the team are glad to have you as a customer! Thank you for working with us here at Russell Westbrook Chrysler Dodge Jeep RAM.

January 10, 2023

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Employee Rating

The best service center I have ever been too. Seriously. Normally I stay away from dealerships who tend to be overpriced and long waits. I have bern coming here for over a decade! More

by GAnderson
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Recommend Dealer
Yes
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Jan 11, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for your continued support! It is great to see that our team has earned your trust and loyalty. Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

January 10, 2023

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Everything worked out. My only complaint is that the driver side mat is always kind of dirty from the mechanic’s shoes. The service rep should put down a paper cover for th More

by caddyman12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Jr.

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Jan 10, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the state of your vehicle upon receiving it. We strive to deliver a thorough and professional service experience and never intend to inconvenience our guests. I assure you that we will keep this feedback in mind as we strive to improve. If there is anything more we can do to assist you or anything else you would like to share, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 09, 2023

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Everyone was really helpful and friendly! My service was completed faster than they expected, thanks! More

by emilywrolson
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Recommend Dealer
Yes
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Jan 09, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Emily, thank you for the review! We appreciate your support and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

January 08, 2023

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I went in to get a replacement for my arm rest and ended up paying $1100 for a service that was never explained to me! The service rep seemed irritated with me when I asked him questions, which is frustrati More

by drowser89
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 10, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this matter to my attention. We want our customers to rely on us for solutions and support and I regret that your recent visit with us left you feeling frustrated. It is our mission to provide meticulous and informative care, and your feedback will be addressed with the appropriate people. If you have any outstanding questions regarding the cost of your recent repairs, please give me a call or send me an email with the information I've listed below. I look forward to speaking with you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 05, 2023

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The leadtime to get my truck back, took forever and parts were back ordered. That’s the downfall. More

by hyelight
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Recommend Dealer
Yes
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Jan 08, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry if it took longer than anticipated to get your vehicle back and for the delay with any new parts arriving. Your five stars are appreciated, and if there is anything else I can do for you, please don't hesitate to reach out to me. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 04, 2023

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The A/C manager was polite , pleasant, professional, excellent follow up I hope that he keep on doing the good work VIKEN Momdjian More

by Viken
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Recommend Dealer
Yes
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Jan 05, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM, Viken! We appreciate your five stars and business.

January 04, 2023

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Employee Rating

I make sure to always come to van nuys Russell Westbrook CDJR for my car needs! Whether it’s comes to servicing or the multiple cars my family has gotten and sold to them now! Highly recommend! More

by Amanieter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Klaumenzer, Raed Malaeb, Rayan Saab, Eddie/vahe and Jad in the service department!

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Jan 04, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

January 03, 2023

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Employee Rating

Dealership did not provide transportation while vehicle was in for a manufacturer repair. Communication was not performed professionally either. More

by sickr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 05, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that you didn't receive the accommodating and communicative service we pride ourselves on. We appreciate your feedback and will use your comments to improve for our future guests. In the meantime, if there is anything else we can do for you, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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