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Mike Baker
Mike Baker at Arlington Heights Buick GMC
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Mike Baker | Page 2

Service Manager

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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4.9
326 Reviews
4.9

326 Reviews

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326 Reviews of Mike Baker

December 19, 2023

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Employee Rating

Had my oil changed on my truck. It was completed timely and service was superb! I would definitely take my vehicle back for service in the future. More

by karrie1974
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Fay

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Dec 20, 2023

Arlington Heights Buick GMC responded

Thank you for the kind words, Karrie. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Arlington Heights Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Arlington Heights Buick GMC Team

December 13, 2023

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I have been buying cars from this dealership for many years. The service and salespeople are excellent. More

by AJof5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Fligel, Chris Parisi

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Dec 14, 2023

Arlington Heights Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Arlington Heights Buick GMC Team

December 06, 2023

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I’ve used your dealership three times, once to purchase a used vehicle, and now twice for service, and seem to have found a new local dealership for my GM vehicles. More

by Bubba
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Dean Fay

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Dec 07, 2023

Arlington Heights Buick GMC responded

Bubba, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Buick GMC Team

November 17, 2023

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Chris in Service, was very helpful and detailed throughout the process. Made me feel a lot better dropping my car off with someone who is so attention to detailed like Chris. I will be coming bac More

by Jeremy C
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi

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Nov 17, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience working with Chris, Jeremy! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

November 16, 2023

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Very good service, all very friendly & helpful. Explained what my vehicle needed and the cost. More

by TINA.EDWARDSON
Service Price Transparency
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Recommend Dealer
Yes
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Nov 17, 2023

Arlington Heights Buick GMC responded

Tina, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

November 06, 2023

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Mike Baker and the whole service department are great. The dealership services all of my vehicles whether purchased there or not. More

by Callahan
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Chris Parisi

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Nov 07, 2023

Arlington Heights Buick GMC responded

Callahan, it’s great to know that Mike provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Arlington Heights Buick GMC Team

October 16, 2023

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I have always been very well treated & car taken care of. And I sure appreciate the car washes. More

by Carolmkrueger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi

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Oct 17, 2023

Arlington Heights Buick GMC responded

Carol, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Buick GMC Team

September 27, 2023

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Great service experience. David had me back on the road within an hour. Great job! More

by Scottdkent85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Amy Fligel, Dean Fay, Chris Parisi

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Sep 28, 2023

Arlington Heights Buick GMC responded

Hi Scott, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Arlington Heights Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Arlington Heights Buick GMC Team

September 13, 2023

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The service and atmosphere is the best! ! Keep up the excellent work! Everything was excellent! More

by The Maestra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki

Helpful
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Sep 14, 2023

Arlington Heights Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Buick GMC Team

September 12, 2023

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The service department is the top reason why we have bought/leased cars here since 1994! They are helpful, courteous & know their products well. More

by LeeBee69
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Amy Fligel, Dean Fay

Helpful
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Sep 13, 2023

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Lee. Sincerely, The Arlington Heights Buick GMC Team

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