Mike Baker | Page 28

What can I say five star dealership. The guys are helpful truthful the place was clean it was a nice experience for the first time buying a car truthful the place was clean it was a nice experience for the first time buying a car More

Report | Print

Quality Dealership This is the second used car I purchased from Sullivan (both Buicks) within the last year and a half. This buying experience was just as good as the l This is the second used car I purchased from Sullivan (both Buicks) within the last year and a half. This buying experience was just as good as the last. Professionalism from the salesman Mike Ayuob, who helped with the first purchase, to Mike O'Connell in the finance dept. I also have know the service manager, Mike Baker, for some time (since when he was at, the now gone, Joe Mitchell Buick/GMC in Mt. Prospect). and there is none better. Thanks again everybody. More

Report | Print

Used truck with service needed The sales side of the transaction was easy and they promised to fix any issue. We noticed poor braking on the test drive and decided to take the vehic The sales side of the transaction was easy and they promised to fix any issue. We noticed poor braking on the test drive and decided to take the vehicle home for the night to make sure it fit in our driveway. About 20 min after leaving the dealership the DEF quality light came on. After talking with the salesman they said they would fix any issues found with the vehicle. I also told them to check the brakes because they were really soft and didn't engage well. I was trading a 1 ton truck for a newer one ton truck which I had done newer brakes a little over a year ago and it stopped great. The dealers truck had a lot of pedal travel and didn't grab well. It was really unsafe. I was told that the brakes were fine by the dealer service department. That said something to the effect of it's a big heavy truck it takes time to stop. But when you feel like pedal travel is almost out before the brakes stop you and they don't do it quickly it makes you realize you can't tow safely. I picked up the truck on the weekend after signing the papers middle of the week. 10 min from the dealer the DEF quality light came back on. So we returned to the dealer and were given a loaner. It took another week and a half to troubleshoot and fix two NOX sensors which should have been one the first tests for that error. I wasn't able to get around to looking at the brakes for a couple more weeks and when I did I discovered the rear rotors were clean on the outside and had crud/buildup on the interior side of the rotor. After disassembling all for corners it was noticed three of the four had much more interior pad wear than the rear. The front calipers were missing all the back covers for the slide pins. The rear were missing a couple and the others had holes. The slide pins were stuck on all but one caliper. After I contacted the salesman about the brakes he apologized but offered nothing in return. Luckily I can save myself labor by doing this work myself, but I'm still out hundreds of dollars in parts. It's just sad that the service dept seems be sub-par. There is also something leaking on the underside of the truck as the whole bottom of the cab and bed is coated in something oily. It's either diesel or power steering fluid. This should have been noticed by the tech working on the DEF issue and while it was being generally inspected. Finance did price match GAP insurance I found after the fact. Overall the sales side of the house was good. More

by EthanB Verified Customer Verified Customer

Report | Print

Excellent Experience! I have enjoyed using Sullivan Buick GMC and working with Shelly Barr! This is the second Buick I have purchased from Sullivan Buick GMC with Shell I have enjoyed using Sullivan Buick GMC and working with Shelly Barr! This is the second Buick I have purchased from Sullivan Buick GMC with Shelly Barr as my sales person. I have enjoyed working with Shelly Barr! More

by CLUTTER43 Verified Customer Verified Customer

Report | Print

for victor melendez Victor was GREAT and we peppered him with many questions and it is not over yet. All this new technology to Carol and myself is overwhelming at times. Victor was GREAT and we peppered him with many questions and it is not over yet. All this new technology to Carol and myself is overwhelming at times. Replaced a 17 year old car.Victor said he will help at any time and Carol is coming in today for help. More

Report | Print

Thoroughly enjoyed buying my car with mark and Jeremy .. Thoroughly enjoyed buying my car with mark and Jeremy .. thank you guys for your advise to buy this car its great i hope to visit you guys again f Thoroughly enjoyed buying my car with mark and Jeremy .. thank you guys for your advise to buy this car its great i hope to visit you guys again for another car .. Ali and magdi More

Report | Print

Great customer service. They were professional and accommodating to all my requests! I couldn’t have asked for a better experience in purchasing my first car. Would highly recommend. accommodating to all my requests! I couldn’t have asked for a better experience in purchasing my first car. Would highly recommend. More

by Emily Verified Customer Verified Customer

Report | Print

I came in to see Shelley Barr to help me lease a new Encore. I've been a Buick customer for about 20 years now & I have always been happy with the service & the friendly people that work for Buick. My lady Shell I've been a Buick customer for about 20 years now & I have always been happy with the service & the friendly people that work for Buick. My lady Shelly Barr is the best, always very happy to help you. More

by JULEE.ROUDEBUSH Verified Customer Verified Customer

Report | Print

Great price for a Great Vehicle The staff at Sullivan GMC was very accommodating and made the process of buying my 2016 GMC Terrain easy. Elliot are sales associate was great and too The staff at Sullivan GMC was very accommodating and made the process of buying my 2016 GMC Terrain easy. Elliot are sales associate was great and took care of everything and was very knowledgeable of the Vehicle. My wife and I did not feel pressured into buying the vehicle at any time but, after the test drive we were sold!! We would absolutely buy are next vehicle from Sullivan GMC. Special thanks to Mike Baker in Maintenance department for the Recommendation! More

by Mike & Amanda Verified Customer Verified Customer

Report | Print

We recently purchased a GMC Yukon Denali from Sullivan Buick GMC. Our Salesman Cesar Martinez did an excellent job of helping us through the process. Buick GMC. Our Salesman Cesar Martinez did an excellent job of helping us through the process. More

Report | Print