Mike Ball | Page 7

How would you like to be taken for a yearlong ride? Swindlers, crooks and thieves with Pat Bolter, general manager being the worst. Custom ordered a G63 in March of 2018. Waited until January 30th of 20 Swindlers, crooks and thieves with Pat Bolter, general manager being the worst. Custom ordered a G63 in March of 2018. Waited until January 30th of 2019 to get the car, which for almost one year was to be sold at MSRP .I got a call from my salesperson telling me the car arrived and was being unloaded from the truck, and oh GUESS WHAT, the dealership wanted me to pay $20k EXTRA!!!! Flabbergasted, spoke with the general sales manager who thought G63s were rare enough that it would be a great opportunity to "make a little more profit" ....his words. They didn't care that I waited a year to get the car. They didn't care that they promised over and over again to sell me the car at sticker They sure didn't care that my wife, who this was a present for, was totally distraught .All they cared about while the car was on the flatbed truck was to try and extort $20,000 extra from me so they could "make a little more profit". Bolter, the ringleader of this joke of a dealership, didn't even have the decency to call me back or apologize. We walked away from this deal. Don't custom order a car from these charlatans. Absolute worst dealership in the US. More

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The Best Mercedez Benz team in SoCal! I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer ser I had the BEST experience with Tim Rhine at Mercedes Benz Laguna Niguel! I normally never write reviews but in this case, the quality of customer service, follow through and overal dealership experience was exceptional! Tim Rhine, Sales Representative, took care of me from the start and made me feel welcome to the Mercedez Benz family (my four previous SUVs were Land Rovers). Mike Ball, Sales Manager, also welcomed me as soon as I walked in the door and followed up to ensure I experienced MB Laguna Niguel’s personalized service. I live in Newport Beach but decided to work with Tim and his team at MB Laguna Nigel and I am so happy I made that decision. They set the bar for quality!!! Tim was personable, knowledgeable, provided with ongoing updates, and found me my perfect new 2019 G Wagon. I LOVE IT! Thank you Tim and the great team at MB Laguna Niguel! More

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Great place to buy a car. This is the 6th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4. He was great, knowledgeable, attentive, patie This is the 6th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4. He was great, knowledgeable, attentive, patient, helpful. He made us happy every time. I trust that Bernie did the best possible deal for us. Everyone we met there was friendly and efficient. MB of Laguna Niguel is a great place to buy a car. More

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Mercedes Benz LN is Top Notch First experience with Mercedes Benz and the team at MB Laguna Niguel were friendly, helpful, and respectful. Sales Associate David Abrams, as well as First experience with Mercedes Benz and the team at MB Laguna Niguel were friendly, helpful, and respectful. Sales Associate David Abrams, as well as Mike, Gino, and Bryce made me feel welcome, explained all of the features of the car, and helped make my visit and drive off enjoyable. I will definitely return to MBLN and gladly recommend them to anyone looking for a beautiful car and a terrific team of people. More

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Great Experience In my experience, buying a used vehicle is rarely a pleasant experience however Mercedes of Laguna sets the bar in treating customers with courtesy an In my experience, buying a used vehicle is rarely a pleasant experience however Mercedes of Laguna sets the bar in treating customers with courtesy and respect. I purchased a used Honda from MB Laguna and although it's not the Mercedes brand, my daughter and I were treated as if we were buying a new Mercedes. I'm definitely a return customer when the time comes. Hats off to Kosta Spektor and thank you. More

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Buying a computer on wheels Had an interesting experience at this dealership.All staff members were knowledgeable and helpful.All my questions were answered resulting in getting Had an interesting experience at this dealership.All staff members were knowledgeable and helpful.All my questions were answered resulting in getting the car I envisioned. I got the best help from Bryce Cummings in teaching me how to use the computer functions. More

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Best Dealership Experience Really the best dealership experience I have had, and I've dealt with a lot of dealerships over the years. Cory was great to deal with, and so were Ja Really the best dealership experience I have had, and I've dealt with a lot of dealerships over the years. Cory was great to deal with, and so were James and Mike, and also Ramsay in Finance. I would recommend MBZ Laguna Niguel to anyone without hesitation. More

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Excellent service and Great experience Thank you for making me and my wife like home when we where at the dealer to purchase our car, it was a great experience and definitely coming back wh Thank you for making me and my wife like home when we where at the dealer to purchase our car, it was a great experience and definitely coming back when I'm ready for my next car. More

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Exceptional car buying experience Exceptional car buying experience. Not only did I get the car I wanted but my experience was fast, easy, convenient and most of all fun. Exceptional car buying experience. Not only did I get the car I wanted but my experience was fast, easy, convenient and most of all fun. More

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400E CV I highly recommend working with Kevin Marlowe. He was knowledgeable and made transaction smooth and easy. I would recommend him to all of my family I highly recommend working with Kevin Marlowe. He was knowledgeable and made transaction smooth and easy. I would recommend him to all of my family and friends. More

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