Mike Beck | Page 18

Why does it take so long to close a deal? I feel like I step back in time 30 years anytime I go into a car dealership. We completed as much as possible in advance of me coming into the deal I feel like I step back in time 30 years anytime I go into a car dealership. We completed as much as possible in advance of me coming into the dealership, essentially, the deal was done. Even so, it took nearly 2 hours to complete paperwork. Actually, the paperwork part took about 15 minutes - it was the sitting around and upselling that wasted so much time. Zach went above and beyond after a small early glitch - truly appreciated his diligence in getting the upfront legwork done. Karl in finance was attentive to the time everything was taking and the technology for the signatures was great. Mike did the best he could but, all in all, the dealership experience left a lot to be desired. More

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They follow through with providing information and explained the features to me. Michael showed me how to set the garage remote for my garage. I then set it up when I got home. explained the features to me. Michael showed me how to set the garage remote for my garage. I then set it up when I got home. More

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Mike Beck was very helpful, i am so happy with my New Tacoma! great customer service Tacoma! great customer service More

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Great experience. Very helpful. Lead us step by step through the processing. Showed us all the operations on the car. Very helpful. Lead us step by step through the processing. Showed us all the operations on the car. More

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Excellent buying experience. Very professional. Was given a very fair trade in value and purchase price. Very professional. Was given a very fair trade in value and purchase price. More

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Overall Mike was great to work with as my sales advisor. Also, the dealership was good and the transaction went really smoothly. However, this appears to be a really nice dealership (large, visually appeali Also, the dealership was good and the transaction went really smoothly. However, this appears to be a really nice dealership (large, visually appealing with a nice customer lounge) and nobody every really talked about it or showed me around. I came in, bought a car and walked out. I would do business with them again, but there was nothing really special about my experience or my interactions with people here that would bring me to recommend them or drive me to go back. More

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Working with Toyota of Naperville was a great experience 11 years ago and that is exactly why we decided to come back. Excellent customer service and upfront communication. Mike was very easy to work with 11 years ago and that is exactly why we decided to come back. Excellent customer service and upfront communication. Mike was very easy to work with and made the purchase experience smooth. More

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Mike Beck did an outstanding job on helping me purchase a new 2024 Camry. He made the whole process very easy to accomplish. He has a great understanding of Toyota vehicles on its many options and cap a new 2024 Camry. He made the whole process very easy to accomplish. He has a great understanding of Toyota vehicles on its many options and capabilities. I was greatly impressed with Mike and the many other Toyoto associates , my thanks to all. Toyota of Naperville has certainly earned my trust and confidence and will certainly be first on my list when considering another new vehicle .... More

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very smooth buying process with credit score of 550, they still were able to finance me still were able to finance me More

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Mike was helpful despite the fact he knew I wouldn’t be purchasing a car and still offered to help. Thanks :) purchasing a car and still offered to help. Thanks :) More

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