Mike Brockman | Page 3

Carla was super helpful I'm helping us find a car that fit our needs. The entire staff was kind and friendly as well. fit our needs. The entire staff was kind and friendly as well. More

by DEREK3100 Verified Customer Verified Customer

Report | Print

Fantastic experience from the time I drove on the lot to driving away in a new car. Very professional and fair. Great financing experience with Mike Brockman as well. driving away in a new car. Very professional and fair. Great financing experience with Mike Brockman as well. More

by ryan.cuddihee Verified Customer Verified Customer

Report | Print

The February 11th 2025 deal should have been seamless. Long distance cash sale, not financed purchase, Truck was in Mo. I was in Va. The truck was missing the owners manual, a 2nd key fob and the all wea Long distance cash sale, not financed purchase, Truck was in Mo. I was in Va. The truck was missing the owners manual, a 2nd key fob and the all weather floor mats. Yes, they were addressed and the GM told me to purchase floor mats and a key fob from Ford, and they would reimburse. He arranged for the replacement owners manual. In my mind these are some pretty simple issues that with some attention to detail should have been caught by the salesman. Lastly, they mailed an incorrect title and 13 days later I still do not have a title for my truck. More

by GWERRELL Verified Customer Verified Customer

Report | Print

At first the deal seemed to be going well. I noticed on the buyers sheet an add-on Accessory for "Break-Plus" and asked them to remove the device and charge, thankfully they said yes. I then t I noticed on the buyers sheet an add-on Accessory for "Break-Plus" and asked them to remove the device and charge, thankfully they said yes. I then told them that I appreciated it and that the last negotiations ended because the other dealership added on a GPS tracker and absolutely refused to remove it and it was 100% a deal breaker if there is one on the vehicle. Angie assured me that they do not install them. I believed her and did not check even though the back of my mind said to check. At the finance desk the "Break-Plus" made it back on the sheet but I spotted that to which Mike removed with some mumbling. Angie came to the office while signing and reminded Mike to transfer my current custom license plate to this vehicle but still issue me a temp tag, she then installed my custom license plate onto the vehicle and said that it is ok to have that plate on the vehicle and not the temp tag because I have 30 days while it transfers (I am an out of state buyer for this dealership). 30 days later after emailing them for updates I get a package in the mail with a new generic license plate for my state and new registration with my (incorrect) information. This means I've been driving the vehicle with another vehicles license plate illegally. I had to take time off work to go to my tag office and correct my personal information and transfer it to my custom plate at my expense. On top of all that I was noticing a vampiric electrical draw because the vehicle had a hard time starting and key fob autostart would cancel due to low battery. I found a GPS tracking device hidden behind and connected to the ODB2. On top of all this they sold me a vehicle with illegal tinting, I was not aware that it was too dark but I later found out is was... Tennessee Code Ann. 39-13-606 makes it illegal for a person to attach an electronic tracking device to a vehicle without all of the owners' consent. It is an offense to install an electronic tracking device on a vehicle without an owners consent. This is covered by Missouri law 455.095. More

Report | Print

Absolutely loved the service here. It was quick but very much appreciated. The level of care for my safety before leaving the lot was amazing. It was quick but very much appreciated. The level of care for my safety before leaving the lot was amazing. More

by NICKI2885 Verified Customer Verified Customer

Report | Print

Our entire experience was fantastic. We were never pressured into anything and we actually enjoyed the car buying process. During the financing, instead of it taking an hour so they coul We were never pressured into anything and we actually enjoyed the car buying process. During the financing, instead of it taking an hour so they could badger us to pay for extras we don’t want, they simply laid out what was available and respected our choices. This was our first purchase at Sapaugh and we will definitely be back! More

by ANNIKA.HERBERT Verified Customer Verified Customer

Report | Print

Ken did a great job and was super helpful. I’m happy with my car and the people I worked with. I’m happy with my car and the people I worked with. More

by TYLER Verified Customer Verified Customer

Report | Print