Mike Caster | Page 2

Brandon and sales staff were easy to deal with. Brandon was my initial contact and made the buying experience easy. I was originally looking at the SLT models but ended up in the Denali model after Brandon was my initial contact and made the buying experience easy. I was originally looking at the SLT models but ended up in the Denali model after Brandon explained the differences. More

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Dylan Allender was outstanding Dylan was the best sales associate I've ever worked with in purchasing a vehicle. I worked with him a little while looking at used cars and was still Dylan was the best sales associate I've ever worked with in purchasing a vehicle. I worked with him a little while looking at used cars and was still looking on and off at used cars when we come across a Donovan ad on a new Buick Encore with low mileage and almost $9,000 in rebates so I called him about that. It turned out to be in the new cars lot not the used car lot but Dylan followed through very professional throughout the sales process even though he had never sold from the new cars lot before.. He even arrived earlier than his normal start time just so we could get started sooner so hopefully the car we were interested in would not already be sold before we could look at it. He is very professional, very polite, easy to talk to, answered all our questions, programmed our phones to use the Bluetooth feature, and was not high pressure in the sales process at all which I appreciated. By comparison I still remember how high pressure the salesman at Mel Hameltons was when I bought my new truck in 2008...very bad experience. I would definitely do business with Dylan again and he is a valuable asset to your organitzation and I hope he can be recognized for all he brings on behalf of Donovans. Thank you. Sincerely. Roy and Victoria Cavender. More

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Best Service Ever! Our car unexpectedly broke down when we were traveling through Wichita. We had our vehicle towed to Donovan Auto and Truck center. We are not very f Our car unexpectedly broke down when we were traveling through Wichita. We had our vehicle towed to Donovan Auto and Truck center. We are not very familiar with Wichita and have never bought a car here, but I'm so gtateful that my internet search led us to this business. Everyone we met there greeted us and showed us exceptional hospitality. We decided to move forward with purchasing a new vehicle at Donovan's. The customer service was absolutely unmatched. They showed care and concern for our unfortunate circumstances and worked diligently with us to find the right vehicle to fit our needs and budget. I'm so thankful for Mike and Brandon's help on a day when things went a direction we didn't expect. We will definitely return to Donovan's in the future because of their outstanding customer service! More

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Easiest auto purchase ever. Our salesman Tommy was awesome. Knowledge about the vehicle we were interested in. Friendly and not pushy which we appreciated. The finance department Our salesman Tommy was awesome. Knowledge about the vehicle we were interested in. Friendly and not pushy which we appreciated. The finance department was help and respectful of our opinions. There were a couple dings and they got those taken care of right away. More

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Great experience We have had a great experience here several times. As our lease on our truck was coming to an end they reached out to us with an offer to purchase a n We have had a great experience here several times. As our lease on our truck was coming to an end they reached out to us with an offer to purchase a new vehicle Went right in and ended up with a brand new truck. Had such a good experience that we went back a few months later and purchased a pre-owned vehicle for our teenage daughter I would highly recommend going here. More

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Best car buying experience I went to Donovan with a specific car in mind. They didn't try to change my mind or talk me into anything else. Which I appreciate. They gave me more I went to Donovan with a specific car in mind. They didn't try to change my mind or talk me into anything else. Which I appreciate. They gave me more for my trade in. Jim and Mike showed great teamwork and are very friendly. Tyler in finance made it simple and painless. I was in and out in no time. I LOVE my car. Make Donovan your first stop. More

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Purchase They were very helpful and were able to answer any questions I had. They also provided quick costumer service. I would recommend this dealership to an They were very helpful and were able to answer any questions I had. They also provided quick costumer service. I would recommend this dealership to anyone. More

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