Mike Caster | Page 3

I had Ordered a new 2500 HDI was to take delivery and I had Ordered a new 2500 HD I was to take delivery and was bringing Gauranteed funds and was refused the MSO(title). Surest red flag to financial in I had Ordered a new 2500 HD I was to take delivery and was bringing Gauranteed funds and was refused the MSO(title). Surest red flag to financial instability when the title is withheld on a cash deal. Basically the dealer is using my money to float on for 2 weeks by not paying GM for the truck. I declined as I viewed it as a liability on my part so I didn’t purchase the vehicle More

Print

Great and honest staff! They had the vehicle ready for me to drive when I got there and had the paperwork ready when I got back. me to drive when I got there and had the paperwork ready when I got back. More

Print

Mike and all the people who helped me were very nice. They taught me all about how my SUV works. They spent a great deal of time with me when my phone was having issues syncing up to the car. I was very They taught me all about how my SUV works. They spent a great deal of time with me when my phone was having issues syncing up to the car. I was very pleased with the service I received. More

Print

This is the 2nd vehicle my wife and I have purchased and the sales team always makes the process easy. Mike Castor sold us our first vehicle and the experience made us want to return for our next vehicle. the sales team always makes the process easy. Mike Castor sold us our first vehicle and the experience made us want to return for our next vehicle. More

Print

From the first visit to the purchase everything was excellent. Enjoyed working with Landon . Finance dept to finishing the paperwork went very smooth. Landon did a great job in explaining everything o excellent. Enjoyed working with Landon . Finance dept to finishing the paperwork went very smooth. Landon did a great job in explaining everything on our new S U V. More

Print

Brandon and sales staff were easy to deal with. Brandon was my initial contact and made the buying experience easy. I was originally looking at the SLT models but ended up in the Denali model after Brandon was my initial contact and made the buying experience easy. I was originally looking at the SLT models but ended up in the Denali model after Brandon explained the differences. More

Print

Dylan Allender was outstanding Dylan was the best sales associate I've ever worked with in purchasing a vehicle. I worked with him a little while looking at used cars and was still Dylan was the best sales associate I've ever worked with in purchasing a vehicle. I worked with him a little while looking at used cars and was still looking on and off at used cars when we come across a Donovan ad on a new Buick Encore with low mileage and almost $9,000 in rebates so I called him about that. It turned out to be in the new cars lot not the used car lot but Dylan followed through very professional throughout the sales process even though he had never sold from the new cars lot before.. He even arrived earlier than his normal start time just so we could get started sooner so hopefully the car we were interested in would not already be sold before we could look at it. He is very professional, very polite, easy to talk to, answered all our questions, programmed our phones to use the Bluetooth feature, and was not high pressure in the sales process at all which I appreciated. By comparison I still remember how high pressure the salesman at Mel Hameltons was when I bought my new truck in 2008...very bad experience. I would definitely do business with Dylan again and he is a valuable asset to your organitzation and I hope he can be recognized for all he brings on behalf of Donovans. Thank you. Sincerely. Roy and Victoria Cavender. More

Print

Best Service Ever! Our car unexpectedly broke down when we were traveling through Wichita. We had our vehicle towed to Donovan Auto and Truck center. We are not very f Our car unexpectedly broke down when we were traveling through Wichita. We had our vehicle towed to Donovan Auto and Truck center. We are not very familiar with Wichita and have never bought a car here, but I'm so gtateful that my internet search led us to this business. Everyone we met there greeted us and showed us exceptional hospitality. We decided to move forward with purchasing a new vehicle at Donovan's. The customer service was absolutely unmatched. They showed care and concern for our unfortunate circumstances and worked diligently with us to find the right vehicle to fit our needs and budget. I'm so thankful for Mike and Brandon's help on a day when things went a direction we didn't expect. We will definitely return to Donovan's in the future because of their outstanding customer service! More

Print

Easiest auto purchase ever. Our salesman Tommy was awesome. Knowledge about the vehicle we were interested in. Friendly and not pushy which we appreciated. The finance department Our salesman Tommy was awesome. Knowledge about the vehicle we were interested in. Friendly and not pushy which we appreciated. The finance department was help and respectful of our opinions. There were a couple dings and they got those taken care of right away. More

Print

Great experience We have had a great experience here several times. As our lease on our truck was coming to an end they reached out to us with an offer to purchase a n We have had a great experience here several times. As our lease on our truck was coming to an end they reached out to us with an offer to purchase a new vehicle Went right in and ended up with a brand new truck. Had such a good experience that we went back a few months later and purchased a pre-owned vehicle for our teenage daughter I would highly recommend going here. More

Print