Mike Cerva | Page 16

My experience was great. Only trouble was my maintenance pkg was not explained fully to me and I did not know that I was being charge which ate up my downpayment. pkg was not explained fully to me and I did not know that I was being charge which ate up my downpayment. More

by deidrahh47 Verified Customer Verified Customer

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Outstanding customer service in these unusual times Mike Cerva could not have been more patient or informative during the whole leasing process. Mike and the sales and finance teams went above and beyon Mike Cerva could not have been more patient or informative during the whole leasing process. Mike and the sales and finance teams went above and beyond to get the paperwork completed and our car delivered while accommodating our family's special COVID-19 restrictions. Very highly recommended. More

by Dave Verified Customer Verified Customer

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Plain simple, works for you I have bought two cars from Kia. Mike Cerva is very cool and calm with all the good advice guy. It was a very simple to define your criteria and he w I have bought two cars from Kia. Mike Cerva is very cool and calm with all the good advice guy. It was a very simple to define your criteria and he works with all concerned to work the best deal for you. The Kia has some good line of cars and of very good price... More

by AGHA MOHAMMAD Verified Customer Verified Customer

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I absolutely love my car! Each person I dealt with at Lou Fusz Kia was extremely helpful and I could not be any happier with how everything turned out! Fusz Kia was extremely helpful and I could not be any happier with how everything turned out! More

by maggiehenak5 Verified Customer Verified Customer

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Oil change went to get a car wash but ask Nicole if I could get a oil change that day instead of my scheduled appointment on sat , and she hooked me up that day went to get a car wash but ask Nicole if I could get a oil change that day instead of my scheduled appointment on sat , and she hooked me up that day which was better she is so ahead in the things that she does , very very smart and knowledgeable , I hope that the Kia recognizes they have a unique person who is very honest and she represents herself to the customers and this makes us feel very comfortable . More

by CLEAN55CARLA Verified Customer Verified Customer

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Leases 36 months ago and returned to same salesperson. Great. Looked foe Mike to be my salesperson.....very happy! I have been very happy with how my Kia’s performance. This is my 3rd Kia. I really like Great. Looked foe Mike to be my salesperson.....very happy! I have been very happy with how my Kia’s performance. This is my 3rd Kia. I really like my Seltos. More

by recycledrose Verified Customer Verified Customer

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Always feel special This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially M This dealership has been mine for over 10 years and 4 Kia vehicles! My loyalty is because of the combination of knowledgeable sales staff—especially Michael Cerva—and the super organized and solicitous service team. For years, the Service Department has kept me coming back to Lou Fusz because of the way they take care of my car—and me! I'm really happy to have the opportunity to book my appointments online and to select my preferred staff (so hard to choose, but Nicci Pollard is my current fave!) for the check-in/check-out and keeping-me-informed process. I don't know what dealership statistics are, but in my opinion, the Service Department must be what keeps buyers coming back. Treating me as if they care about my car as much as I do is super important. And...it seems as if a little birdie lets Michael Cerva know when I'm in for service so that he can chat with me about my next Kia—always nice to see him and talk about the new cars. I wonder if dealerships really understand the culture and climate that they create, but the LF Kia has always seemed a cut above the rest—I hope they keep this team functioning like this. It makes a difference to me since I'm spending a large percentage of my annual spending on my car(s) and its upkeep. I can understand why people walk away from other dealerships when they feel ignored or undervalued, but I have never had that at Lou Fusz Kia. Keep up the good work! More

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Repeat customer. Good experience again. Knowledgeable sales & finance reps. And got a good deal. Also have received good service from the service department. Recommended in all areas, sales & finance reps. And got a good deal. Also have received good service from the service department. Recommended in all areas, More

by j.paulsen Verified Customer Verified Customer

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