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Mike Cerva
Mike Cerva at Lou Fusz Kia

Mike Cerva | Page 9

Sales Consultant

Lou Fusz Kia

1025 N Lindbergh Blvd
St. Louis, MO 63132

4.8
197 Reviews
4.8

197 Reviews

Write a Review

197 Reviews of Mike Cerva

October 28, 2023

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Employee Rating

We just bought/leased our 5th car here. Always great customer service and a great experience! More

by sharolyn_esgar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Taylor , Paul Parker

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Oct 30, 2023

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to working with you again.

October 18, 2023

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Employee Rating

Thoroughly reviewed all the features and functions of the vehicle. Answered all my questions to my satisfaction. I was provided all the information that I needed to make a buying decision. More

by dug9er
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Michael Wands

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Oct 20, 2023

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 11, 2023

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Employee Rating

My experience with Mike Cerva and with Joe Shepard was great. Everything with the transaction went as smoothly as it possibly could. More

by ldavidson001
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard

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Oct 13, 2023

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

September 26, 2023

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Employee Rating

very kind, let us drive around, made us feel comfortable and overall a good experience. More

by hukshin
Recommend Dealer
Yes

Other Employees Tagged: Larry Haywood, Curtis Laws, Jake Degenhardt, Michael Wands, Danielle Roemersberger, Josh Hough, Kirstie Crook, Brian Schaeperkoetter , Crystal Cody

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Sep 27, 2023

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 24, 2023

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Employee Rating

Efficient, timely, personable, knowledgeable. Fair price, excellent customer service. Nice and clean showroom - large selection of cars More

by incajoe636
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard, Jay Bell

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Sep 25, 2023

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 24, 2023

Dealership Rating
Employee Rating

Mike was very helpful. He worked with me to get the best car for my needs and budget. More

by angelarkuehn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Laws, Michael Wands

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Sep 25, 2023

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 23, 2023

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Employee Rating

Cooperative, professional, accommodating, informative Everyone was very willing to work with our needs and made what we asked for a reality More

by incajoe636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Shepard, Doyle Brown, Jay Bell

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Sep 25, 2023

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

September 08, 2023

Dealership Rating
Employee Rating

Mike was very nice to do business with and everyone seem like they had our interest at heart. More

by Bobbylaymon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 15, 2023

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

August 06, 2023

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Employee Rating

Everyone was very helpful and answered all of my questions in a timely manner and seemed to know exactly what I needed More

by nmantei3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hough

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Aug 10, 2023

Lou Fusz Kia responded

We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!

August 02, 2023

Dealership Rating
Employee Rating

They had my Kia for 3 days to replace a warranted battery. I took it home and within 3 days the battery was dead. I had it towed for the second time and they kept it for 8 days. They claim a dome lig More

by carriecafazza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Don’t know any names

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Aug 04, 2023

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

Aug 04, 2023

carriecafazza responded

You can’t even get anyone on the phone . You want me to text. I’m 73 years old and although I do text I wanted to speak with a person. I called parts department to get a real person.

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