Mike Conlon | Page 2

This is a change from my previous stance, but the last two experiences have been worse and worse. My wife was advised that staying with the vehicle to wait for an oil change and tire rotation might be lo two experiences have been worse and worse. My wife was advised that staying with the vehicle to wait for an oil change and tire rotation might be longer than normal, no worries, we drop it off 3 hours early (convenience) and its returned to us in 2 hours (great), but just adds a needless drive back and forth that was completely avoidable. The people are very friendly, no issues with the employees. The prices arent their fault, but, they are clearly taught to be predatory. I understand the cost of everything is going up, but for a small vehicle oil change and tire rotation, the price has become untenable, and I will just perform the work myself. Couple that with the fact that it would be over $350 extra to change a cabin air filter (1 year old), engine air filter (one year old) and 3 wiper blades (which were 3 months old), its borderline insanity the markup and labor rate charged for simple jobs. I try to use the dealership solely for record keeping, but, I can do all those jobs for $100 on my own, in my driveway, and save $400. Its unfortunate, but is what it is. Local shops are much cheaper as well if you aren't able to do the work yourself. I used the service bulletin coupon I received in the mail for an oil change, and it saved a whopping $2 dollars. Why even mail it GMC? I love the GMC brand, and have two vehicles from GMC. I dont want to abandon the brand or anything, but, for routine work, the dealership isnt the place to seek that work to be done. More

by DSTARVISH Verified Customer Verified Customer

Print

I bought my car from them brand new zero mileage, a few days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a lo days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a loaner or even a ride back home. I got a call. It’s ready. When I picked up the car, they told me it was a sensor issue and they fixed it. I left the dealer. The same day engine check light came out again and my car wasn’t drivable. I have to go to a different GMC. Dealer and what they tell me this time is completely different. They have to replace something. connected to the engine. More

by Jacobs2267 Verified Customer Verified Customer

Print

The guys there are very knowledgeable about my vehicle, professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enl professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enlisted I the military because they are that great! They were able to set me up with shuttle to my home and back to Scranton GMC when my repairs were done. More

by alberto410ster Verified Customer Verified Customer

Print

Very competent staff. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. Answered all of my questions. Gave me guidance and information about scheduling future service appointments. More

by richarddonofrio Verified Customer Verified Customer

Print

Great service. . courtesy is super. Will recommend to anyone without hesitation . On time is great . courtesy is super. Will recommend to anyone without hesitation . On time is great More

by goodboydal Verified Customer Verified Customer

Print

Scranton has amazing customer service! From sales to service Scranton has your back no matter what. From sales to service Scranton has your back no matter what. More

by worldresidual Verified Customer Verified Customer

Print

Very wonderful service and experience. Thank you for your care. Very comfortable space to wait ! Thank you for your care. Very comfortable space to wait ! More

by HAMILTONSANDY1645 Verified Customer Verified Customer

Print

Can't recommend a dealer. that charges for work not done. Went for tire rotation and free update. They charged me $50.00 for.a tire.rotation that wasn't done. How.do I know.the that charges for work not done. Went for tire rotation and free update. They charged me $50.00 for.a tire.rotation that wasn't done. How.do I know.they didn't do it, I marked.my tires. They did issue a refund aftrr being caught and did the rotation after.at no charge but can't trust them. If they did it to me how many others.have.they done it to. That also means your scheduled maintenance was.not done and could cause we premature tire wear. Second time I have caught charging for work not done. I filed.a.complaint with GM which went no where. Losing my trust in GM. Asked to speak with the owners about it and was denied. That says another in itself More

by TURBO38S10 Verified Customer Verified Customer

Print

Excellent staff, mechanics, and facility. I only wish Scranton was closer to us. We purchased our Suburban from Scranton in 1992 after having 5- children, it is still helping the Family. Tha I only wish Scranton was closer to us. We purchased our Suburban from Scranton in 1992 after having 5- children, it is still helping the Family. Thank you More

by Jvento2013 Verified Customer Verified Customer

Print

They always find the time to help with the problem. Always very professional and make the customer feel comfortable about the work being done! The customer Service is great! Never had an issue here. Gr Always very professional and make the customer feel comfortable about the work being done! The customer Service is great! Never had an issue here. Great job and employees!!! More

by Patsy Verified Customer Verified Customer

Print