My daughters 6 month old 2020 KIA went there for a warranty repair and their tech totaled it on a test drive. Their insurance paid for the car, but not the mats or the winter tires and rims that she had bought and had just 3 months on them. They are of no use to her now that the car is totaled. It seems that Mike Dorsch doesn't want to do the right thing and cut a check for them, so she is out $2000 through no fault of her own. Not the best business practice!
Hi Willis, we sincerely apologize for the trouble this has caused your daughter and family. With regard to her vehicle, we have worked very hard with our insurance company to get her a settlement value that was greater than the original purchase price of the vehicle. We were also able to have them reimburse the cost of all of the personal items in the vehicle as quickly as possible following the insurance investigation. Unfortunately, the insurance company is not able to cover the cost of her second set of rims and tires because they were not involved in the accident and are still in her possession. We have offered to install the rims and tires on any other vehicle for her at no cost or help them on Facebook Marketplace. Again, we apologize for the accident, and happy that everyone is safe. Thanks, Will - General Manager - 920-469-3007
June 24, 2020
"Great Experience as always!"
Very knowledgeable, friendly, courteous staff & sales people, especially Nick! Always a great experience when dealing with any department at Dorsch. That’s why we keep coming back!
You're most welcome, and thank you for choosing Dorsch! Tom, Bill, Chuck, Mike, Jim, and the whole team at Dorsch are here if you have any questions!
March 06, 2020
"service was done on time"
Ryan Campbell did a great job, as always, in getting me in and out in the time he said he would. I had some service done to my truck with an oil change. the only problem is, is that I've got some oil dripping onto my garage floor from some oil that wasn't cleaned up after the oil change. This is the second time this has happened .
First, we want to thank you for coming to Dorsch to help service your truck. We appreciate you making our team aware of this issue. To address this, we'd like the opportunity to connect with you directly at your convenience. Our General Manager, Will Dorsch, is available at 920-609-9344. Thank you again for being a valued customer, and we hope to hear from you soon!
March 03, 2020
"bought new f 150"
great experience Paul Smith was great, very good customer service. I have always had excellent service at Dorsch Ford, tell all mu friends to go there
We appreciate your continued business! Henry and the team are here for all your future needs!
January 09, 2020
"Excellent operation Everyone was very friendly and..."
Excellent operation Everyone was very friendly and knowledgeable about their particular job in the company my salesman paul was especially knowledgeable on the vehicle that I bought would recommend to other people a good operation
We want you to feel welcomed at Dorsch! Thank you also for recognizing Paul and the team!
December 24, 2019
"Leased a new Kia Telluride"
- al g
Have worked with this dealership for many years and know the staff and owners well. Have always been treated fairly and courteously. The Dorsch's now have another generation to continue their great customer service!
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