Mike Gippert
Mike Gippert at Headquarter Honda

Mike Gippert

Service Manager

Headquarter Honda

17700 State Road 50
Clermont, FL 34711

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10 Reviews

Hometown: Elgin, Illinois Spoken Language: English Why I Enjoy Assisting You: The term service in our Service Department means serving our customers, not just fixing people's cars. Hobbies: Shopping for antiques, coin collecting, & running. Interesting Fact My Co-workers Don't Know: I was a substitute math teach for a year.

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10 Reviews

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10 Reviews of Mike Gippert

July 07, 2019

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Employee Rating

Headquarter Honda experience The entire process was fantastic! They gave plenty of price options to fit my budget. All the folks at Headquarter made me feel welcome and did every More

by Jordan35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernelys Santana , Shawn in finance

April 18, 2019

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Employee Rating

Car blew a tire I had a tire blow out on my way home on Highway 50. I immediately pulled into the Dealership and called my husband. A service manager named Mike Gippe More

by Littkehoney53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 15, 2018

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Employee Rating

Amazing experience This was by far the best experience that I’ve had as a first time car buyer. From the moment that I walked in i didn’t feel rushed to a decision and I More

by Eb09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leon Miller , Nicholas Cerame, Robert Marquez

Dec 26, 2018

Headquarter Honda responded

Thank you for choosing to review your most recent visit to our showroom to purchase an Accord... we thank you for sharing your story accounting for the rating you left us. We are pleased to know you were taken care of well by Leon in the Sales process. Congratulations, from all of us here @ Headquarter, on the new-to-you Honda vehicle!!

May 25, 2018

Dealership Rating

Very relaxing and enjoyable experience. Our salesman, George, was very knowledgable and courteous. He gave us an outstanding test drive and did a great job of presenting all the great featur More

by Hondafanjanet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gayle Tomasini, T.J. Burke , George Ibrahim

Jun 04, 2018

Headquarter Honda responded

Hello there, Janet... & thank you for sharing a quick story about your sales experience & our business. We appreciate all the kindness you've shown us after the sale. Thank you so much for returning to us!

May 10, 2018

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Employee Rating

Excelent Service! Your service and employees are great! I am always satisfy with your services. I have never seen or been to a dealer that is so efficient with all you More

by sanysam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Sanchez, Jose Guevara, Jennifer De La Hoz, Andrew Burke, T.J. Burke , Vanessa Aybar, Robert Marquez, Stephanie Vargas, Luis Vega

May 10, 2018

Headquarter Honda responded

We would like to thank you for your recommendations and for this amazing review of literally everyone you may have come in contact with during the recent visit. Our team of professionals is dedicated to providing you and everyone else who stops in with only the best there is to offer. It’s so nice to hear that TEN people helped to make your experience such a positive one. Thank you for choosing to service your vehicle with us. We will be there for you once again when the need arises. :) Respectfully, Headquarter Honda Team

February 17, 2017

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Excellent The best dealer, experience and purchase. I reconmend it and I appreciate the good service como siempre. I hope to do future business. Thank you More

by Denisse07394@hotmail.xom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Sanchez , Santiago Buxeda, Antonio Soriano

January 14, 2017

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Employee Rating

Surprisingly pleasant experience We hadn't bought a car in 13 years. A lot has changed! Our salesman, "Santana", was very focused on finding us the perfect car. He was patient when More

by jotheann
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeronimo Esteve, Fernelys Santana , Ed Rivera

December 21, 2016

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Employee Rating

NEW CAR PURCHASE! I had a fabulous time at Honda in Clermont. From the time that I walked in to the time that I left. The service, the sales team, everyone was so frien More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle , Steven Poncelet

June 29, 2016

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Employee Rating

Excellent TEAM Approach Until 2013 there was always a Honda in our garage. We moved to FL 3 years ago and bought a Prius V. We were happy with the Prius, but, alas, Honda tug More

by bbjpookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Anthony Angle, Carlos Sanchez, Jeff Revolt , Santiago Buxeda

July 11, 2012

Dealership Rating

I was at this dealer to have a noise in my car looked at and they claimed the steering rack was bad so they replaced it. What a grave mistake to have this service department do any work on a car. The car wa More

by unhappypoowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 23, 2012

Headquarter Honda responded

Dear Mr. Cosgrove, We recently read your review on Dealer Rater and were quite concerned with the way you interpreted the repair of your vehicle and the subsequent return visits to our Service Department. Your original complaint was of a buzzing noise. We diagnosed and found that your power steering gear box needed replacing. We replaced the rack and pinion and test drove your vehicle. When we test drove your vehicle, we found that not only did we fix the noise, but that your car was operating normally as well. This was your first visit. You came in the next day and complained that the car pulled in both directions, that there was a shaking/ vibration, and that the car feels harder to steer at times. We balanced your tires and then went on a test drive with you in the car to see if we could diagnose or duplicate any of the concerns. You agreed with the technician that the other concerns could not be duplicated. One week and three thousand miles later, you came back complaining that the vehicle again pulled in both directions and that the steering wheel was vibrating again. We proceeded to take the rack and pinion out and put it back on, re-balance your tires, and align your vehicle to make sure everything looked good. When we did so, we found that everything was normal. We have a copy of your alignment settings from that visit and all the measurements are within specification. We then test drove the vehicle for a third time and found it to be operating normally with no shimming or vibration or side to side pulling. When you came in after having gone to Coggin Honda, the alignment settings you brought from there showed all the rear measurements out of specification. Our Service Manager found this interesting because we never touched the rear of your vehicle. A power steering rack is in the front and that is the only part of the car that would require alignment. On our alignment sheet, your rear measurements are within specification. You never gave us a chance to inspect the vehicle or verify your claims. Never would we compromise your safety or intentionally cause damage to your vehicle and we are having a hard time understanding what we did incorrectly. We stand by our people, our service, and our work. If we made a mistake we would have gladly handled it. Unfortunately, besides repairing your faulty power steering gear box assembly under warranty, we never duplicated, even with you in the car, any another problem. Please let us know what we can do to better serve you. Sincerely, The Headquarter Honda Team.

Jul 23, 2012

unhappypoowner responded

All four tires were destroyed by your service department and I was there four times to straighten it out. when the front tires were destroyed because i drove the car to ny on your poorly alighned car with your poor workmanship from your incompitant service department you transfered the good tires from the back to the front and then said the car was ok when all you did was ruin the back tires you put on the front. every time i was at your dealership i asked for the alighnment spec sheet which you could not produce (perhaps because you never alighned the car) The bottm line here is this I have a one year old honda that your dealership was the only one to work on the car. your dealership worked on the front end and and then the front tires went bad I brought it back to you and you rotated the tires and then the back tires went bad after you working on the car. NOW PAY ATTENTION THIS PART IS NOT ROCKET SCIENCE THE CAR IS ONE YEAR OLD WITH 20000 MILES SHOULD IT NEED 4 NEW TIRES? DOES HONDA MAKE SUCH CRAPPY EQUIPMENT THAT THEY ONLY LAST A YEAR? I DONT THINK SO AS THIS IS MY 5TH NEW HONDA OBVIOUSLY YOUR INCOMPITANT SERVICE DEPARTMENT RUINED MY NEW CAR AND THEN THE JERK SERVICE MANAGER REFUSED TO PAY FOR IT AND GOT NASTY WITH ME. I AM OUT $520.00 FOR NEW TIRES AND i AM LUCKY ME AND MY FAMILY WERE NOT KILLED IN THIS CAR. I STAND BY MY REVIEW

Jul 24, 2012

unhappypoowner responded

I never gave you a chance to inspect the claims because when i showed up there and spoke to Mike Gippert and told him you wrecked my car and owe me four new tires his response was to laugh at me and tell me headquarter honda is not in business to buy new tires for customers. There is nothing you can do at your dealership to rectify this situation as I am afraid to let your service department ever touch one of my cars again. The next time they screw up could cost me and my family their lives. If you would like to stand by your mistakes you can call American Honda and let them know you wish to pay them the $520. You cost me. I am having coggin a credible service department replace the four tires. As far as what you can do to serve me better would be to address the incompetence in your service department before they kill someone. I am also writing letters to the City of Clermont and the better business bureau about your service department putting mine and my family lives at risk!

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