8 Reviews
Write a Review8 Reviews of Mike Hernandez
April 27, 2024
My purchase was easy and the staff friendly and helpful. I look forward to future purchases. I look forward to future purchases. More
Other Employees Tagged: Daniel Cosgrove, Marcial Perez-Saunders, Carlos Hernandez Luque
April 20, 2024
Fantastic service. Took me through every stage of the process with a smile. Worked with us as long as it took to get it done. Great start to the weekend thanks to DC! Took me through every stage of the process with a smile. Worked with us as long as it took to get it done. Great start to the weekend thanks to DC! More
Other Employees Tagged: Annie Granchelli, Daniel Cosgrove, Marcial Perez-Saunders, Delia Guzman, Evelyn Santiago
March 04, 2024
Worse service center ever with very rude service associates. Go somewhere else this people are jokers. associates. Go somewhere else this people are jokers. More
Other Employees Tagged: Ronnie Goss
February 20, 2024
I truly felt that this dealership works hard for its customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. customers. Everyone from Paul Garavel to Brandon, Carlos, Edgar and Mike H were great. More
Other Employees Tagged: Paul Garavel, Brandon McNeal, Carlos Hernandez Luque , Jay Presley
November 27, 2023
Joe is THE MAN! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! Third car we have bought from him and Garavel… can’t recommend both of them enough 👍🏻 Great service center too - Mike is great! More
Other Employees Tagged: Joe Melfi
September 14, 2023
Wanted to make appointment for diagnostic to check an engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I engine light. Mike Hernandez at the desk, with a customer. I waited. Customer left. No other customers. I asked for an appointment. Hernandez said "I'm with a customer". I said Ok I'll wait. He said, "Here's my card, call me tomorrow to make an appointment." So I stated, I'll wait until you're finished with the customer on the phone. Guy was still rude and said, no don't wait, call me tomorrow. I asked how long will it take, an hour, five hours to finish with the customer so I can get an appointment. Mike tried to send me to a waiting room, he would get me when he's ready that he can make the appointment. I waited right there, he finished with the phone customer in less than 5 minutes. Just rude, rude, rude. Mike Hernandez is not a multitasker, clearly overwhelmed with his role of dealing with paying customers, dismissive of female customers, needs some customer service training. Very disappointed with Caravel. Will not buy my new vehicle there. More
June 05, 2023
I would like to take a moment to express my gratitude for the exceptional service provided by Cristian during my recent visit to your dealership. His professionalism and expertise were truly impressive, for the exceptional service provided by Cristian during my recent visit to your dealership. His professionalism and expertise were truly impressive, and he went above and beyond to ensure that my needs were met. I will definitely be recommending your dealership to friends and family in the future. More
Other Employees Tagged: Cristian Georgescu , Mary Gallagher
March 13, 2023
Annie is the best ! ! This is my 3rd Jeep lease working with her. She makes the process very easy and always try to get me the best deal. ! This is my 3rd Jeep lease working with her. She makes the process very easy and always try to get me the best deal. More
Other Employees Tagged: Annie Granchelli