Mike Hoffman | Page 3

I had a great experience at Sierra Chevrolet. My family came in to look at the Equinox EV and from the moment we walked in we never felt rushed or pressured. Our sales person Nick took the time t My family came in to look at the Equinox EV and from the moment we walked in we never felt rushed or pressured. Our sales person Nick took the time to hear everything we wanted and showed us the vehicles with those features. He was so knowledgeable and and made the whole experience enjoyable. The General Manager also helped us, and was incredible to work with. Even the finance manager was great - no pressure to buy anything extra and he had everything prepped for us so that we were done in less than 20 minutes. They have this table that turns into a giant touchscreen tablet so going through each document is fast, but for the first time in my car buying experience I also clearly saw every detail of each page. This was a game changer for me. In my 40+ years of buying cars, this was easily my favorite experience hands down. More

Print

The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

by ChevGuy Verified Customer Verified Customer

Print

Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More

by c-w Verified Customer Verified Customer

Print

I can’t thank the team enough at Sierra Chevrolet for what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 1 what they did in order to get the truck I wanted at phenomenal deal, on top of taking in my trade. This group works hard to make sure you’re happy. 110% would recommend Sierra Chevrolet for your next vehicle. Thank you to Nick Scammacca, Rudy, Nick in F&I and of course Big GM Mike. More

by s_batilaran Verified Customer Verified Customer

Print

Really was a bad experience with sale and the defective truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throu truck I was sold. The bright spot for me was dealing with Jacob North the service manager. He was a very understanding and communicated with me throughout the process. Thank you, Jacob!!!! More

by joeracer Verified Customer Verified Customer

Print

very good will return when needed keep up the good work nice and clean area nice and clean area More

by n6pmg Verified Customer Verified Customer

Print

Very accommodating and worked hard to get me the perfect truck. The staff was great truck. The staff was great More

by RIDENOUR1433 Verified Customer Verified Customer

Print

As a dealer they provide good service definitely I will return for a future service return for a future service More

by CHICHILOPEZ2426 Verified Customer Verified Customer

Print

I’m from Bakersfield CA, and yeah I have a three way Chevy store up here, but never will I buy a car there due to the poor lack of service and the racist towards a customer, I rather drive hours to get Chevy store up here, but never will I buy a car there due to the poor lack of service and the racist towards a customer, I rather drive hours to get best help such as Andrew Lisk. He was very helpful & knowledgeable, the fastest and easiest car buying experience, will always buy my chevys at Sierra More

by RIVERA Verified Customer Verified Customer

Print

The team is very nice and willing to work a great deal; Nick is the guy you definitely want to talk to! Nick is the guy you definitely want to talk to! More

by vazquezbrandonb97 Verified Customer Verified Customer

Print