Mike Kalis | Page 13

I was referred to this dealership, because of the reputation in which it has, by Chuck Novack. From the time I walked in the door, and met a salesperson, Jacob Basathia. Who was very professional. He reputation in which it has, by Chuck Novack. From the time I walked in the door, and met a salesperson, Jacob Basathia. Who was very professional. He met me at the door with a handshake. He asked what type of car I was interested in. I mentioned which type. Jacob listened and said he would be able to help me and show me. Since I am partially disabled Jacob, walked very slow with me and made me feel very comfortable and not rushed at all. ( We had went to another Toyota dealership, and felt rushed and hurried through our questions) Jacob showed me a Highlander. Jacob explained every option on the model in the showroom. We spoke about the color we were looking for. He searched and found a pearl white model with all the options I asked for. Although it would take a few days for the car to arrive at the dealership. Jacob was very thorough in the processes of buying a new car. Jacob explained every detail, from doing a credit check, and down payment options. As well as answered all of my questions on options of the car. I then met with the sales manager, Casey.(who's last name I don't remember.) Casey, Jacob, and myself went through all of the details. Casey as well was very helpful and made me feel comfortable. I was then helped by another young man, who's name I didn't catch. But he helped me connect my Android phone to the Highlander, and helped me scan the QR code, and set up the phone to the car. Jacob explained financing to the warranty, the trade I had, etc. I then met with Sherri Pacchiano, the business manager. Sherri was fantastic. She was very professional. Sherri helped me understand the choices of warranty and the difference of each. The financing was exactly what I was hoping for. Meaning our payment was just what we were looking for. Sherri as well made me feel as I was making the best decision for me. This team was very courteous and professional. After reading the financing agreement and such, I feel like I made the best decision. I would recommend this dealership to any of my friends and family. The team is top notch. and should be proud of how they treat customers. Thank you, Earl King Jr. More

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Mike was great! He answered concerns and questions I had. He spent time helping me figure out new things on my vehicle. Thankyou Mike!! He answered concerns and questions I had. He spent time helping me figure out new things on my vehicle. Thankyou Mike!! More

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Bonnie is thorough, professional and knowledgeable about Toyota vehicles. Excellent follow through , detailed knowledge of features. He is a pleasure to work with. Toyota vehicles. Excellent follow through , detailed knowledge of features. He is a pleasure to work with. More

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Everybody I came into contact with was very helpful and professional and made the experience as smooth and enjoyable as possible. professional and made the experience as smooth and enjoyable as possible. More

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Bobby made purchasing my new 4Runner a very enjoyable experience. He was informative, proactively anticipated questions/concerns we had, and made the entire experience completely free of stress/pressure experience. He was informative, proactively anticipated questions/concerns we had, and made the entire experience completely free of stress/pressure. He was personable and made a point to connect with us to better understand what was important to us. I would recommend working with him to anyone looking to purchase or lease a new vehicle. More

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Professional, highly proficient, and pleasant service with excellent quality in their collaborative team work to meet all customer needs. with excellent quality in their collaborative team work to meet all customer needs. More

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Jacub Gawlik was very helpful and able to get things done on time. I dealt with other challenging people before with the same dealership but better experience this time. on time. I dealt with other challenging people before with the same dealership but better experience this time. More

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Edgar was a pleasure to work with! Friendly, knowledgeable and very attentive to every detail regarding our 2020 Sienna purchase! Everyone at Toyota of Naperville go the extra mile to Friendly, knowledgeable and very attentive to every detail regarding our 2020 Sienna purchase! Everyone at Toyota of Naperville go the extra mile to make me feel special, and I appreciate that. I'm a repeat customer and from sales to service, the experience is top-notch! More

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Very knowledgeable people to work with that don’t pressure you into buying until you are comfortable with your purchase pressure you into buying until you are comfortable with your purchase More

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Best dealership you’ll find in the area! This is the second time I’ve been here, and the service is as excellent as ever! This is the second time I’ve been here, and the service is as excellent as ever! More

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