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Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 14

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

October 31, 2024

Dealership Rating
Employee Rating

Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou More

by NICK_CAMPLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Nov 04, 2024

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 23, 2024

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Employee Rating

Professional environment, clean facility and great treats. Excellent customer service. Love Family Hyundai service technician More

by ITSALLGOOD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

October 22, 2024

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Employee Rating

Super friendly and fast service. Explained what my car needed in detail. Also let me know when my car would be ready. More

by MACIAS.HJORGE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

Oct 22, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 18, 2024

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Never had any issues when getting car serviced. Always friendly and keep you up to date on your car. More

by CHICAGONOLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Oct 18, 2024

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 18, 2024

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Employee Rating

Great job and awesome service writer always willing to work with Matt Casey. I will be returning More

by REYESHECTOR0618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Oct 18, 2024

Family Hyundai responded

Thanks for sharing about your experience with Matt here at Family Hyundai. We appreciate your business and hope to see you again soon!

October 18, 2024

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Employee Rating

Hello, I’ve been a customer with Family Hyundai for over 15 years and the service I’ve received has always been excellent. From the sales department to the service department the service is outstanding. More

by MCKENDALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Al Pellizzeri

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Oct 18, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 11, 2024

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Employee Rating

The dealership is not honest they lie they go back on their word they’re slow. I will never go back or recommend that dealership to anyone. More

by normanclark19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer

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Oct 15, 2024

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 10, 2024

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Employee Rating

Everything was done as requested and done promptly. Would recommend dealership to other Hyundai owners. More

by tbgarfield269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Oct 10, 2024

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 09, 2024

Dealership Rating
Employee Rating

Good afternoon Hyundai Family, the worst service ever. It's a nightmare to take the car to you after 8 months of going round and round in paperwork to end up being told that the warranty I bought from you More

by edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: matt

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Oct 13, 2024

Family Hyundai responded

We're sorry to hear about your experience, Edward, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 09, 2024

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Employee Rating

Was very professional and courteous got right to the problem and handled it very quickly and got my vehicle back to me. Thank you More

by RUSSANDZOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer

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Oct 09, 2024

Family Hyundai responded

Thank you, Russ and Zoe, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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