Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 18

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,105 Reviews
4.5

1,105 Reviews

Write a Review

1105 Reviews of Mike Majors

August 01, 2024

Dealership Rating
Employee Rating

Polite good communication time prompt clean exchanged good for what work to be done explained More

by king6532
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2024

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mike and our team. Please don't hesitate to let us know if we can be of further assistance.

July 26, 2024

Dealership Rating
Employee Rating

People in service department that answered phones extremely Rude , what was supposed to be done in 4 hrs took 3 days More

by Agathagreco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 26, 2024

Dealership Rating
Employee Rating

They always let you know If you will have to wait for a long time. Always suggest making your next appointment when you come in at anytime for a service visit. There facility is always very clean. There em More

by SHAY93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

Jul 26, 2024

Family Hyundai responded

Shay, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

July 26, 2024

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Mike who help me was very nice. I was happy with the results. I will go there for any service I need. More

by DANIELHWELKERMAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer

Jul 26, 2024

Family Hyundai responded

Daniel, Thanks for sharing your thoughts about your experience with Family Hyundai. Mike and our team appreciate your business and hope to see you again soon!

July 24, 2024

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Very nice and friendly place, very informative, helped a lot in my decision process of purchasing a new vehicle for our family More

by MRMARUSZAK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 24, 2024

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

July 21, 2024

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The worker appears to be cordial and courteous. Although the work done on my vehicle was time consuming I believe it was correctly performed. I also believe that a temporary vehicle should have bee More

by frankie_n_martin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, Frankie, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 17, 2024

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I was told that my LIFETIME warranty was void because I did get all of the recommended services. My vehicle is usually washed after an appointment. This time it was not. I don't think I will be back. More

by WJC1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 12, 2024

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Employee Rating

Mike was great! When I came to pick up my car, I had my toddler with me and I didn't see my car in the lot. Mike brought my car to the front for me which was a big h More

by ANODZENSKI86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2024

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

July 12, 2024

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Employee Rating

Awful experience. Had appointment for month. Called to tell me they didn’t have the part that they needed (even though they knew I was coming). Kept car for 2 hours. x More

by Anonymous122445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer

Jul 15, 2024

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 10, 2024

Dealership Rating
Employee Rating

Dropping off the car is always a nightmare. ..so crowded. Repair was fine. However, I really don't appreciate paying a credit card 3.5% fee on top of your $180/hour labor rate. You guys want a g More

by Andy Boyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Andy. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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