Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 35

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

June 11, 2023

Dealership Rating
Employee Rating

Awesome service this visit. The last campaign was just as great. The service dept has great customer service skills. I got my appt the next day. Job well dine More

by Ireneski7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 11, 2023

Family Hyundai responded

Irene, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 09, 2023

Dealership Rating
Employee Rating

Professional and a pleasure to do business with. Happy with there service. Keep up the great work. More

by AHUGHES.LIFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 09, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2023

Dealership Rating
Employee Rating

The maintenance manager located in Tinley Park, I think his name is Michael, deals with customers rudely, and I will complain about him to the Hyundai management in the United States of America and other p More

by Aymanalhussan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 11, 2023

Family Hyundai responded

Aymanal, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jun 12, 2023

Aymanalhussan responded

You can contact with me through this number 708-691-6243

June 08, 2023

Dealership Rating
Employee Rating

This is our 2nd car from Family Hyundai, that tells the story. We're satisfied. More

by tonymanzo1
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh

Jun 08, 2023

Family Hyundai responded

Tony, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 08, 2023

Dealership Rating
Employee Rating

Job was done quickly and people were nice to deal with . That’s is all More

by MARKM8146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 08, 2023

Family Hyundai responded

Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 07, 2023

Dealership Rating
Employee Rating

Service personnel were very courteous when I arrived and was able to be in and out within a few minutes. More

by EDB1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

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Employee Rating

After confirming my appointment and valet pickup and drop off times, you failed to adhere to the scheduled times. When calling, it was nearly impossible to get a human who was able to assist me. This is the More

by TILLERYCHIMILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer , Tom Salin, I don’t remember which Mike I dealt with but remember speaking to Tom at some point.

Jun 11, 2023

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 01, 2023

Dealership Rating
Employee Rating

The last couple of times that I’ve brought my car in they forgot something, this time when I left the shop there is something rattling under my car which leads me to believe they didn’t tighten my safety shi More

by dugzgirl98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2023

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 31, 2023

Dealership Rating
Employee Rating

They were professional and kept me informed of what to expect as far as time More

by Lewis2716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 01, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

Dealership Rating
Employee Rating

Quick and personalized service. Advisor personally drove me home. Only issue is it's not easy to figure out where the advisors are located in the building More

by DOUG.MAVROVIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Family Hyundai responded

Thank you so much, Doug, for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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