Mike Majors
Mike Majors at Family Hyundai

Mike Majors | Page 36

Service Advisor

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.5
1,104 Reviews
4.5

1,104 Reviews

Write a Review

1104 Reviews of Mike Majors

May 30, 2023

Dealership Rating
Employee Rating

The gentleman that helped me with my car was excellent I believe his name was Mike. He kept in contact. I was very pleased. If I have anymore issues mike will be my go to guy. Thank you again for helping m More

by Ck18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

Dealership Rating
Employee Rating

They fixed my driver side window and it cost me 1400 dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected More

by THUNDER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

Jun 06, 2023

Family Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2023

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Employee Rating

Best service department and Hyundai dealership around. Mike in service was incredible in helping us deal with our 2016 Sonata issues and resolved them all - many thanks! The Suenkens More

by BSUENKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2023

Family Hyundai responded

Thanks for sharing about your experience with Mike here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 21, 2023

Dealership Rating
Employee Rating

Everyone was very friendly! I made an appointment and they honored my time slot and had me out in less than 2 hours. More

by ahatcher2102
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Kratschmer , Eric Kratschmer

May 22, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 21, 2023

Dealership Rating
Employee Rating

Very good but right now I have not seen a follow up regarding a warrenty. More

by MUNDELEJOANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo , Young lady in service pretty good.

May 22, 2023

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Joann, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 19, 2023

Dealership Rating
Employee Rating

I highly recommend Family Hyundai in Orland Park. My husband and I are very happy with both of our Hyundai cars. The service area does a great job! They go above and beyond when caring for our cars. More

by patti.quebbeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Family Hyundai responded

Patti, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 17, 2023

Dealership Rating
Employee Rating

Per usual, the "Family" name is fitting. I'm always greeted with a personal feel when I'm in the place. The smiles from certain people come off genuine when we interact. I'm asked genuine qu More

by solidiphi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 15, 2023

Dealership Rating
Employee Rating

Mike, the service advisor was very professional and knowledgeable. I will definitely be returning and recommending friends and family to him. More

by Dominik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer , Eric Kratschmer, Tom Salin

May 15, 2023

Family Hyundai responded

Thanks, Dominik, for sharing about your experience with Michael here at Family Hyundai. We appreciate your business and hope to see you again soon!

May 15, 2023

Dealership Rating
Employee Rating

Ricky was patient with me when explaining a lot of the technologies in the Santa Fe hybrid I was looking to get. He was friendly and yet professional. More

by pmscuba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricky Gushi

May 15, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Ricky and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 14, 2023

Dealership Rating
Employee Rating

Service used to be better. The service reps are always asking you if you an appointment. That’s why I bought a Hyundai because of the service. Never again. Also I was never More

by DV13174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 18, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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