Mike McKesson
Mike McKesson at Williamson Cadillac

Mike McKesson

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
184 Reviews
4.8

184 Reviews

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184 Reviews of Mike McKesson

June 12, 2025

Dealership Rating
Employee Rating

Friendly but my car was never inspected in 5 days so had to take it elsewhere More

by Rc1280
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carmen Alicea

June 10, 2025

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Employee Rating

Great service and communication. The team was great in receiving the vehicle and a timely return with all work completed as requested. More

by RICHARDP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Williamson Cadillac responded

We appreciate your great feedback! Our team takes pride in clear communication and efficient service, and we're thrilled you had a positive experience. Let us know if we can assist you in the future.

June 08, 2025

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Completed the airbag recall quickly. I was able to get the car back the same day of service. More

by Ronaldsancetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Varela, Julio Lopez

Jun 09, 2025

Williamson Cadillac responded

We’re happy to hear your recall service was completed promptly. Getting you safely back on the road as quickly as possible is our goal. Thank you for trusting us.

June 08, 2025

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Employee Rating

I normally get great service at the dealership but this Saturday morning I was the fifth person in line to get an oil change which took two and a half hours and if I didn’t asked my advisor what’s going on More

by FALEX0056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Williamson Cadillac responded

Thank you for sharing your experience. While we’re glad you normally receive great service, we sincerely apologize for the wait this time. Your feedback is valuable, and we’ll work on making our processes even more efficient.

June 04, 2025

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Employee Rating

Great service, taken care more than once extremely satisfy with both the service and quality of work More

by Garcia2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Williamson Cadillac responded

It pleases us to know that our service and workmanship have consistently lived up to your expectations. Thank you for your feedback- your loyalty means the world to us.

June 01, 2025

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Employee Rating

We made an appointment and told them exactly what was wrong with the car. We needed an oil change, a tire sensor fixed and a new battery, which took four hours. It was quite disappointing. More

by cooptown45
Service Communication
Recommend Dealer
No
Jun 02, 2025

Williamson Cadillac responded

We sincerely regret that your service experience did not meet expectations. Your time is valuable, and we apologize for the extended wait. We appreciate your patience and will review this to ensure more efficient service in the future.

May 26, 2025

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Employee Rating

All services is coordinated. The attention can’t be better . My sale person is Raph for me the best More

by roberto20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Williamson Cadillac responded

Thank you for sharing your experience! We’re delighted that Raph provided such exceptional service and that everything was seamlessly coordinated for you.

May 25, 2025

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Employee Rating

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. More

by GHERRERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruno Zayas, Rolando Pardo

May 27, 2025

Williamson Cadillac responded

We sincerely regret to hear about your frustrating experiences with our service department. This is certainly not the level of care we strive to provide, and we understand how disappointing it must be to encounter repeated issues. Your feedback is invaluable, and we will thoroughly review these concerns to ensure better attention to detail moving forward. If there’s anything we can do to make this right, please don’t hesitate to reach out to me at janelysp@wagmiami.com.

May 24, 2025

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Employee Rating

This week they resolved a tricky intermittent electrical issue in my 2008 Yukon. Mike McKesson provided excellent service, making sure the problem was resolved and provided transportation to and from the se More

by Bswing
Recommend Dealer
Yes

Other Employees Tagged: Tony Mercado , Alberto Fernandez, Li

May 29, 2025

Williamson Cadillac responded

That’s fantastic to hear! Mike’s dedication to aiding in solving your Yukon’s electrical issue while ensuring a smooth experience truly stands out. And congratulations on your new Terrain! Alberto, Lionel, and Tony are exceptional, and we’re delighted that they made your purchase process both pleasant and professional. Thank you for your support.

May 18, 2025

Dealership Rating
Employee Rating

The service representative “Mike” did a great job in getting in touch with Car Shield to cover required repairs, He kept me informed of what was being done, and he called to let me know time timing of More

by 2DAVIDHICKSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Williamson Cadillac responded

Thank you so much for sharing your experience. We’re delighted to hear that Mike provided such excellent communication and support throughout the process. Your kind words mean a lot, and we appreciate your trust!

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