Mike Murray | Page 17

Professional and top notch. Thank you Mike Murray for being so helpful. You keep my wonderful old car in tip top shape. Thank you Mike Murray for being so helpful. You keep my wonderful old car in tip top shape. More

by thefloridos Verified Customer Verified Customer

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Over 3 hours for an oil change & tire rotation when initial guidance was an hour and a half. After paying the bill, I walked out and noticed my oil filler cap sitting on top of my hood. I went back in initial guidance was an hour and a half. After paying the bill, I walked out and noticed my oil filler cap sitting on top of my hood. I went back in and asked a gentleman in the service department if they left it off during the oil change. He responded with "I don't know. I'm a porter" and walked away. I spoke to another service department employee (Ryan?) and he went out, popped the hood and replaced the oil filler cap. As I pulled away, I called my service advisor - Mike Murray - and left him a voicemail telling him what happened. As of today, still no call back or response. When I arrived home, I noticed oil dripping on the floor of my garage. I called Walker Ford back and spoke to Amy - telling her that the oil filler cap was left off and I have oil leaking on the floor. I asked her to have Mike or the service department manager call me back since I was now very concerned that the filter wasn't secured or the oil pan plug was leaking. It has now been more than 24 hours since my request and to date I have received no calls, e-mails, texts, or any communication from someone Walker Ford. To say that I am extremely unhappy about my 2nd experience with Walker Ford would be an understatement. I recognize that the service bays are experiencing serious staffing shortages (everyone working there talks about it). But if that is the case, simply reduce the number of appointments you take and at least offer the few customers you have a more reasonable level of service. More

by Chris Verified Customer Verified Customer

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Excellent service. There is a wait for appointments and they are very busy - every bay if filled and lots of technicians and mechanics so they seem to be the “go to pla There is a wait for appointments and they are very busy - every bay if filled and lots of technicians and mechanics so they seem to be the “go to place” for service and repairs. Been going there for several years now since becoming Florida resident and I have always been very satisfied. I’m making a trip to NJ and needed oil change and safety check and they squeezed me in. Very reasonable price. Just waiting for more new Expedition inventory and I plan on buying there because of service. More

by williamhschmidt Verified Customer Verified Customer

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Received our repair when other dealers were unwilling to even try. Job done quickly and well. even try. Job done quickly and well. More

by rwhite Verified Customer Verified Customer

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Michael Murray took me in without appointment to get and oil change, everyone was very helpful and courteous oil change, everyone was very helpful and courteous More

by AShomers Verified Customer Verified Customer

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Efficient and accommodating. Also assisted me to complete satisfaction for my individual needs in my unique situation. Also assisted me to complete satisfaction for my individual needs in my unique situation. More

by kevinerskin Verified Customer Verified Customer

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After two disappointing experiences with another Pinellas County Ford Dealer (who shall remain nameless), I decided to take my 2018 Mustang Ecoboost to Walker Ford for routine inspection and servicing, and t County Ford Dealer (who shall remain nameless), I decided to take my 2018 Mustang Ecoboost to Walker Ford for routine inspection and servicing, and to fix a nagging problem with the "short drop" feature in my passenger door window. Mike Murray had heard of this problem before, and knew exactly where to look. Problem solved. I was thoroughly impressed the courtesy, efficiency, and professionalism of the staff (including Mike), and, unlike that 'other' Ford dealer, they didn't try to sell me stuff I didn't need. Thanks a lot, guys. I'll be back!! More

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Every time I come to walker Ford everyone is so professional and polite not one time did I have a bad experience servicing my vehicle. professional and polite not one time did I have a bad experience servicing my vehicle. More

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My service writer Mike went out of the way taking care of me. Communicated well explaining every detail of the services offered. Professional guy that treats his customers like human beings. me. Communicated well explaining every detail of the services offered. Professional guy that treats his customers like human beings. More

by mj555446 Verified Customer Verified Customer

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Mike Murray always does what he says and have confidence in Walkers service and approach in Walkers service and approach More

by Precisionbop Verified Customer Verified Customer

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