Mike Naumovski

### Avoid Fred Martin Superstore at All Costs - Unprofessionalism and Shady Practices Abound (1/5 stars) I am absolutely appalled by my recent experience at Fred Martin Superstore, and it's Unprofessionalism and Shady Practices Abound (1/5 stars) I am absolutely appalled by my recent experience at Fred Martin Superstore, and it's high time someone called out their abysmal customer service and questionable business ethics. Two years ago, I purchased a vehicle from them that turned out to be a rolling disaster - riddled with major safety issues that I had to fix immediately out of my own pocket just to make it roadworthy. Fast-forward to now, when I brought it back for an appraisal, and things somehow managed to get even worse. From the outset, I declined their lowball offer, knowing full well the history of this lemon they sold me. But instead of handling it professionally, the manager completely lost his cool. He became visibly agitated, raising his voice and snapping, "We don't need to do business with people like you." Excuse me? This is how you treat a returning customer who's already been burned once by your dealership? It's not just rude; it's downright hostile and unprofessional. This is my second interaction with Fred Martin Superstore, and each time it's been a masterclass in how *not* to run a business - escalating from bad to utterly intolerable. The owners of this establishment seriously need to take a hard look in the mirror and overhaul their staff training and business practices before they drive away every last potential customer. Shoddy vehicles, aggressive managers, and zero accountability? No thanks. I will never set foot in Fred Martin Superstore again, and I strongly urge anyone reading this to steer clear of this company entirely. Save yourself the headache, the money, and the frustration - there are plenty of reputable dealerships out there that actually value their customers. You've been warned! More

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I had a great experience,the service manager kept me informed thru out the entire process and was greatly appreciated. informed thru out the entire process and was greatly appreciated. More

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Very professional and courteous really up to date on everything that's associated with the oil changing department I was really impressed everything that's associated with the oil changing department I was really impressed More

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Everyone was very helpful and friendly. We called ahead and they were all ready and waiting to go. I would definitely recommend a friend or family to go there for their transportation needs We called ahead and they were all ready and waiting to go. I would definitely recommend a friend or family to go there for their transportation needs. Thanks Fred Martin for making what started out as a horrible car buying day and turning it into one of my best days at obtaining a vehicle! More

by DC Verified Customer Verified Customer

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Terrific dealership for the past 20 years Adam Huff runs a great business Lonny is great a great business Lonny is great More

by AJORGEN Verified Customer Verified Customer

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Buying a vehicle at FMS is always pleasant. Nice people, modern facility and a good selection of vehicles to choose from. Nice people, modern facility and a good selection of vehicles to choose from. More

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Eric and Rob are two of the best to work with. I refuse to ever use anyone else and will be sending family and friends to them in the future. Thanks for making it such a great experience Eric and I refuse to ever use anyone else and will be sending family and friends to them in the future. Thanks for making it such a great experience Eric and rob!! Love my new car. More

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