Mike Pavao | Page 4

Second time buying a car at Colonial Honda of Dartmouth after buying a 2017 Honda Civic LX back in 2019, which I had a great experience during my purchase with Melvin Garcia. During my time with the Civic, after buying a 2017 Honda Civic LX back in 2019, which I had a great experience during my purchase with Melvin Garcia. During my time with the Civic, the vehicle had been very reliable and I used the Honda service department frequently for maintenance, which there are great service advisors and a great service manager. This time, I was reached out by Courtney Demello from the BDC department regarding an offer to trade in my Civic for a newer vehicle, which she immediately responded to my request for an appointment to meet with a sales person. Once I arrived at the dealership I was met by Andrew Vinagre, who gave me an exceptional sales experience during the purchase of my brand new 2023 Honda HR-V Sport. Upon testing the demo unit out, I found that I was drawn to the larger SUV coming from three years of having a Honda Civic as a daily driver. Andrew was able to get a dealer swap for me with another dealership for a great color (red) and trim coming in soon (there were some issues with delivery from the factory to the dealership which Colonial was performing the swap that delayed their original delivery date, but this issue had nothing to do with Colonial by any means, though I had mentioned that they should be more realistic when providing delivery dates in the future to reflect on the current supply chain/chip shortage we are facing). Manny, the finance director, was able to give me a much lower interest rate than I had when I financed the Civic (he also financed the Civic back in 2019) and a payment similar to what I had paid for the Civic (it is slightly higher due to the obviously higher price of the vehicle, and included trade-in and additional down payment). Upon signing the paperwork for the vehicle, there were a couple of minor issues that they were able to address right away, such as the amount of the down payment, as well as the delivery issues. Once airing these concerns Miguel Garcia, one of the sales managers, was able to address these concerns right away, which made me even more of a satisfied customer with Colonial Honda. Lastly, upon delivery of the car, I was able to return to order some additional parts, which I had an exceptional experience with the parts department during the ordering process, and given that it is in the basement of the dealership under the service department, it is open to the public at any time to request additional parts and accessories for the vehicle. I ended my general sales experience with the HR-V at the service department with the inspection sticker, which was performed in a relatively quick time, given the amount of cars that go through the garage daily for various other services. Some things Colonial Honda should improve on based on how I have seen family/friends have similar sales experiences at other dealerships is to be more flexible when it comes to the hidden costs and gotchas that come with the purchase of the car, and give the option to add/remove certain add-ons that are not needed along with the extended warranty such as key insurance, paint protection, etc. I had added these as this is a brand new vehicle, but not every vehicle or person will need these options. Overall, Colonial Honda is a dealership full of staff that will take great care of you during your sales experience and is willing to address any concerns that you have during the sales process should they arise. I plan on purchasing any additional Honda vehicles when the time comes there, as well as use their service and parts department in the future like I had with the Civic. I recommend this dealership to anyone in the Southcoast area looking for a Honda! More

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Andrew braga helped me out a bunch he was quick and painless. Got the car I wanted for the price I wanted. Highly recommend going to Andrew great kid. painless. Got the car I wanted for the price I wanted. Highly recommend going to Andrew great kid. More

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Andrea was amazing with helping me purchase a new vehicle! She was patient and thorough and made me feel valued. It was such an easy and stress free experience! vehicle! She was patient and thorough and made me feel valued. It was such an easy and stress free experience! More

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Andrea was awesome to work with and soooo polite So knowledgeable about all my questions. knowledgeable about all my questions. More

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I purchase my CRV at Colonial Honda, the process was so bad that the manger gave me 2 free oil changes. I took my car there for an oil change and tire rotation. After driving the car for 5 miles, the tire bad that the manger gave me 2 free oil changes. I took my car there for an oil change and tire rotation. After driving the car for 5 miles, the tire pressure working light went on, I put air in the tires, a day later I contacted the dealership, the parts manager said that I may have a nail in the tire (?) really? I count not believe his response as they did not check the tire pressure after rotating the tires. If I had a nail, it would not likely had happen to all 4 tires. Overall, avoid this dealership, do not buy or get your Honda at this dealership, they just don’t care for their customers. More

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Desiree is straight forward and aims to please. I just purchased a new Civic and am very happy with my new Honda and the purchase process. purchased a new Civic and am very happy with my new Honda and the purchase process. More

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Waleed Shah has been my main contact at Colonial since he began to work there. He has been honest and direct in handling several leases and any problems or issues that have come up. He is the most important began to work there. He has been honest and direct in handling several leases and any problems or issues that have come up. He is the most important reason that we will continue to be customers and to refer others. More

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I have been purchasing cars for over 40 years and my experience with colonial Honda, specifically with our salesperson Andrew, was the very best I’ve ever had. experience with colonial Honda, specifically with our salesperson Andrew, was the very best I’ve ever had. More

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Brady Hill always does a great job! With Brady Hill, Waleed Shah and the rest of the Colonial team, car buying couldnt be easier! Service department is top notch as well. I was introduced to the service Waleed Shah and the rest of the Colonial team, car buying couldnt be easier! Service department is top notch as well. I was introduced to the service manager Mike during my delivery. Super friendly guy and the service waiting area is clean and neat and I noticed someone disinfecting the area TWICE during the short time that I was there. Colonial customer for life!! More

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I wouldn’t even give this place 1 star!!! Awful place to buy or even service a car! I was returning my lease after 1 year because the vehicle was too small for my family and was put into a overpriced 2015 H buy or even service a car! I was returning my lease after 1 year because the vehicle was too small for my family and was put into a overpriced 2015 Honda Pilot that was garbage! I literally always loved Honda and I’m disgusted with this place. My Honda Pilot before I bought it was serviced 5 times at Honda with no explanation on Car-fax which that shows they didn’t want to document what was wrong with the car. I had my car serviced two times in the matter of 3 months and that was horrible. They credited my service account $500 for me to go back, I was hesitant to go back the second time but I said try again. My car was towed in because of an alternator and meanwhile were going to charge me $1400.00 to fix but I had a warranty which they failed to check if it was covered. It was covered and I have credit there but I will not return back. That car was nothing but problems and they knew it. Also a salesman was going to have someone appraise my car and try to get into a dependable car for $900 a month , ummm no!! When they appraised my car he had to make sure he talked about how filthy it was , yes I have 3 kids and asked before if it needed to be vacuumed and he said no , the salesman stated they couldn’t look past the filth!! Which it wasn’t that bad, a good vacuum it needed. Then he stated what happened to my front bumper , umm ok I bought it like that, the bumper stuck out on the end missing a clip. Very sad place!! Call back speak to Waleed about how disgusted I am and he states he can get me into Honda Pilot brand new for $550, makes no sense when that other salesman stated $900 a month. No offense to Waleed he’s by far the best at that place!! Well thanks Honda for making me hate Honda’s and I bought another vehicle , they gave me more money for my trade in than you guys did which is sad because that is your vehicles!! I love my Ford 2020 Explorer. More

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