Nizar Essbai

Very unpleasant to experience. I should have left after I got there and was told “all the numbers were ready” just to wait another hour and a half. Also very shadey practice forcin I should have left after I got there and was told “all the numbers were ready” just to wait another hour and a half. Also very shadey practice forcing the “PPP” onto pricesz I regret buying from you. More

by grizrulez Verified Customer Verified Customer

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We had a very rough start, I drove from Destin, Florida to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appoin to Tampa (6 1/2 hours) to view a car that you had on your lot. I had been communicating with Yohanny Martinez for over a week and had made an appointment for around 3 o’clock on Tuesday afternoon. I emailed him on Tuesday explaining that I had not taken into consideration the time change and that I had gotten a little bit of a late start so I would probably be there between four and five. I received no response. Upon arriving at the dealership, Yohanny was not there, and I spoke to Nate I believe one of the managers. He informed me that the key to the car could not be located and that they were looking for it. I waited around for about an hour and a half and finally decided I need to get a hotel and stay the night in order to give Nate the opportunity to find the key. Nate contacted me the next morning to let me know that he had been able to look at the cameras ( very resourceful ) and was able to find the key. Upon arriving on Wednesday morning, we were greeted by Nizar Essbai who actually came in on his day off to take care of us because of the inconvenience we had been put through the day before. I can’t say enough about how wonderful Nizar was, he completely took over the situation and was everything I needed in a sales person due to the rocky beginning of my visit to your dealership. Long story short I bought the car, there was no owners manual and Nizar is working on finding one for me, which I am forever grateful. Overall, I would say that your dealership is very lucky to have professional, caring, and capable men such as Nizar and Nate representing your dealership. Upon my trip home, there were a couple of concerns having to do with the car that I have to figure out. But overall, I was very satisfied. More

by melodyeilers Verified Customer Verified Customer

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Sales team was fantastic. Very professional and worked together. Finance loaded me up with almost $12000 worth of extras. Inflating my loan. I was able to cancel all the extr Very professional and worked together. Finance loaded me up with almost $12000 worth of extras. Inflating my loan. I was able to cancel all the extras. Hopefully they follow through with their promises. More

by michelehighley Verified Customer Verified Customer

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Thank you, Nazar for my new Jeep gladiator the sale process was simple and easy. I appreciate your help. Will definitely come back to purchase my next one once my lease ends. process was simple and easy. I appreciate your help. Will definitely come back to purchase my next one once my lease ends. More

by ahmaduri Verified Customer Verified Customer

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I love Since I went Inside and the way was the staff. Very polite and with positive energy. In my case Nora helped me in choosing cars in financial Bryant and the manager is down to earth. When is time I Very polite and with positive energy. In my case Nora helped me in choosing cars in financial Bryant and the manager is down to earth. When is time I will Buy another car with them More

by lillyriles Verified Customer Verified Customer

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Very good customer service. Good atmosphere. Very clean facilities. A purchase 5 vehicles. Highly recommended Good atmosphere. Very clean facilities. A purchase 5 vehicles. Highly recommended More

by Ferdinandvillafane68 Verified Customer Verified Customer

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Excellent costumer service. The entire team are amazing! Nota was the one that show me cars and help me to decided and I will Refer more people to her and the dealer The entire team are amazing! Nota was the one that show me cars and help me to decided and I will Refer more people to her and the dealer More

by lillyriles Verified Customer Verified Customer

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We really appreciate the assistance provided by our salesman and his manager. The finance support was superb as well. It was an all around great buying experience. salesman and his manager. The finance support was superb as well. It was an all around great buying experience. More

by mikeandnaomi Verified Customer Verified Customer

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I purchased a Jeep Wagoneer on 1/12/26, and was lied to. Turns out vehicle was in a accident and was never told about it!!! I want my down payment back! I sent a email to Mr Falcon. And a sales manager resp Turns out vehicle was in a accident and was never told about it!!! I want my down payment back! I sent a email to Mr Falcon. And a sales manager responded and said he would look into it… still waiting on call. I will eventually reach out to to corporate for a resolution. More

by battingly23 Verified Customer Verified Customer

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Nizar was awesome and very knowledgable for a car so new. I felt no pressure. Jokingly I had to keep asking questions so he'd stay with me. He was very patient and handled my unique request for a tape measur I felt no pressure. Jokingly I had to keep asking questions so he'd stay with me. He was very patient and handled my unique request for a tape measure. Martin Gero in the finance department was very easy to talk to about denying and accepting add-on services and explained all options and the financial commitment that goes with each choice. No pressure there, I made the decisions free of guilt or ridicule. I purchased my 5th Charger with this dealership over a period of about 17 years. More

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