Mike Urbania | Page 45

I always go back to a great service center They have great sales and service, everyone will help you with what you need. Great job from office to service and your salesperson. Thank you all. They have great sales and service, everyone will help you with what you need. Great job from office to service and your salesperson. Thank you all. More

by lisa.tsigaras Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent people quality service. Mike Urbania walked me through the deal every step of the way. Klaben Ford has knowledgeable staff that go the extra mile to make sure you have a grea Mike Urbania walked me through the deal every step of the way. Klaben Ford has knowledgeable staff that go the extra mile to make sure you have a great experience buying from them and you get the best bottom line deal. Customer service is always great and friendly. I will definitely be a repeat customer. More

Helpful 0

Report | Print

Excellent We couldn't have asked or expected a overall better experience. Extremely pleased with Mike Urbania!!!! Absolutely no complaints.. Would definitely re We couldn't have asked or expected a overall better experience. Extremely pleased with Mike Urbania!!!! Absolutely no complaints.. Would definitely recommend Klaben Ford Lincoln of Warren, and Mike to be their Sales Rep. More

Helpful 0

Report | Print

No pressure This dealership was recommended by several friends, who had purchased cars there within the last, with the recommendation of salesman, Mike Urbania, H This dealership was recommended by several friends, who had purchased cars there within the last, with the recommendation of salesman, Mike Urbania, His no pressure sales technique worked well for me, Great experience! And after the sale, took the time to explain all the options in the car, and how to use them. Never has a salesman taken the time to do that! Would definitely recommend both Klaben and Mike! More

Helpful 0

Report | Print

Amazing people I don't even know where to begin. I have dealt with many dealerships in my life. So I will have to say Klaben definitely deserves to be the top dealer I don't even know where to begin. I have dealt with many dealerships in my life. So I will have to say Klaben definitely deserves to be the top dealership. I have never been treated like I was family. Mike Urbania ALWAYS puts his customers first. Mike I will have to say is the best I have ever dealt with buying a vehicle. If you tell him No! he says "ok" and never pressures you. He never gets angry when he finds you went somewhere else, that's because he always knows we will find our way back and see that he treats EVERYONE like his family. He don't care what you want he will find it. I have not got anything from him lately because my lease isn't up yet (will be next Aug 2018) but that doesn't stop him from already trying to find what the next lease will be. Today my daughter decided to trade her lease on a focus and get a Ford Escape. I just happened to be there because my son's girlfriends car needed her FREE oil change and car wash! so I went over to talk to him about her getting the one specific Escape she seen online. So while she was working he and I got everything gathered and taken care of without her even being there (that's because our whole family trust Mike to get it done). So when my daughter got done working all she had to do was sign and leave, because he knows how important time is to everyone. so when I came back up to see her sign for her first ever lease all on her own, when I pulled in, it was already sitting out front all cleaned and a full tank. All she had to do was sign the papers with our favorite finance guy who is always makes sure he goes over EVERYTHING and answers ANY questions we may have. These two guys make the buying a car so enjoyable I wish I had more money to buy more cars just to see EVERYONE there. They are all so kind and helpful. So I am glad I have kids that all have leases due at all different times so I can come and see them when they need there next. Also glad my husband and I will have to say we both have a car and motorcycle addiction that they have filled more ways then one. We got a GREAT deal on a Harley Davidson.... YES A HARLEY!!! we love that bike. If I am over in service Mike will ALWAYS come and say hello and ask how we all are and remembers every ones name. I can't say enough good about this place. NO ONE there has EVER did us wrong, and I thank each and every one of you for treating us like you do. Every one at Klaben reassures me that there are still good people in this world and don't just do it for your money. I have stopped numerous times and bought nothing and they still treat me the same as if I was buying something. So that is why I am writing this report, because you will not get treated like you do here, like FAMILY!!! More

Helpful 0

Report | Print

Easy, enjoyable, hassel free. My recent purchase was a stress free event where my wants and needs were exceeded. A great sales staff along with hassel free financing made this purc My recent purchase was a stress free event where my wants and needs were exceeded. A great sales staff along with hassel free financing made this purchase easy and fast. More

by csm134fa Verified Customer Verified Customer

Helpful 0

Report | Print

Always the Best Service! Highly recommend! I can always rely on Klaben Ford of Warren for the best Service and overall treatment of my car and myself! Highly recommend your next Car Purchase I can always rely on Klaben Ford of Warren for the best Service and overall treatment of my car and myself! Highly recommend your next Car Purchase be at Klaben Ford of Warren! More

by hmcbane Verified Customer Verified Customer

Helpful 0

Report | Print

Excellence in Service! Great Service! I went to the dealership to test drive a new Explorer and walked out with a new MKX. Mike and the rest of the staff were GREAT!! I w Great Service! I went to the dealership to test drive a new Explorer and walked out with a new MKX. Mike and the rest of the staff were GREAT!! I will be a customer of Klaben for many years to come! More

Helpful 0

Report | Print

Been buying with Mike Urbania for 30 years! MIKE URBANIA. As soon as I was ready to buy a new car for my 81-year-old mother, I called Mike. We were able to narrow the ideal vehicle during a few MIKE URBANIA. As soon as I was ready to buy a new car for my 81-year-old mother, I called Mike. We were able to narrow the ideal vehicle during a few discussions by phone. Within a few days of determining Mom's ideal car...including interior and exterior colors, Mike had located a beauty. Mom and I arrived at the dealership where everyone was friendly, and Mike greeted Mom like an old friend. (She had also purchased a car from him in 2001). The car was perfect, just washed...a beautiful Fusion Titanium, a deep merlot with a champagne interior (our description). Mike told us to take our time as we drove around the block stopping for lunch to discuss the car. Mom sat were she could keep an eye on her new car. She was so cute. So, I signed the papers (which don't take long any more) and we drove her car home. Mike made everything easy as pie. Mom is unsteady on her feet, Mike maneuvered cars so that she did not have to walk much. He is so sweet. We have never felt pressured to purchase. I've bought at least 5 cars through Mike. He's my guy! More

Helpful 0

Report | Print

Extremely Helpful and Kind The sales and finance departments were extremely helpful in making my transition into my lease quick and easy with no confusion. They also gave me an The sales and finance departments were extremely helpful in making my transition into my lease quick and easy with no confusion. They also gave me an extremely thorough orientation on the car and answered every question I could have had! Would definitely recommend to anyone interested in leasing a new car. More

Helpful 0

Report | Print