"I’d rate more than five stars"
12/10 would recommend to anybody looking for new or used cars. They are more than helpful and will do anything in their power to make accommodations for you.
"Pleasant hassle-free experience "
- Dianne M
My recent purchase of a new Ford EcoSport was extremely pleasant. Once again Paul Eberst took the time to find a vehicle that met my needs. Mike Klaben and the entire staff are fair and courteous . Customer service is unmatchable. If you're looking for a vehicle, new or used, Klaben is the place to buy.
"Excellent customer service!! Got everything I wanted and mor"
I will never shop anywhere else. This is my 3rd vehicle from Klaben Ford Warren. My car salesman was Ryan Lee. He was so kind and explained everything very well. Mr.Klaben was amazing. He understood some of my concerns and worked to get me where I wanted to be with payment and trade in. Michael Klaben Jr. also assisted in my sale. He was also very kind and worked very well with my husband and I. The financing dept was great as well. I can not say enough great things about this local dealership. Thank you again Ryan Lee, Mr. Klaben and Michael Klaben Jr. I will be back in 4 years.
"Excellent experience "
This was my first car buying experience with financing, and these guys made it absolutely perfect! They made me feel very comfortable and taken care of. It took a few days to finalize everything, so they kept in touch, but weren’t pushy at all. They could answer any question that came to mind, and were always available to talk. Also, they were very willing to work with what I had in mind for payments etc. I would definitely recommend to everyone I know!
"These people are decent."
Was reasonably impressed. Have had some quite negative experiences with other car dealers but these folks ameliorated the anticipated pain. Ms. Dennis and Mr. Valesky were both extremely competent and I got in an out of there on final test-drive/trade in transaction in less than an hour. Granted, I knew exactly what I wanted beforehand, so honestly it was not a super hard sell on their part. Was a little underwhelmed with my trade-in value, but Mr. Klaben made significant concessions and was ultimately happy with the deal. Very good to have boss on-site. Like the sign on President Eisenhower's desk, "the buck stops here". Thats (in my opinion) the key to good management and along with of course attention to detail. So I digress....I think this is a good dealership on the sales side. Have had no experience with the service department, so cannot comment on that.
My tires were cupped and attention was given by the service department on a previous visit with no changes. The second visit the cupping was obviously more pronounced and as a result management decided to give me four new tires at a very reasonable cost considering I put about 14,000 miles on the car since I purchased it.
The people that I dealt with at the dealership couldn’t be nicer. Very knowledgeable in explaining all about the vehicle I purchased and very personable. I give John Reiner a lot of credit for getting me to purchase a vehicle at Klaben! Michael Klaben was a pleasure too deal with.
"Great experience "
- Boog 58
Absolutely my best buying experience .the entire buying experience was so efficient no games just straight what can we do to make a great deal for everybody , family owned I dealt with mike senior and junior and got a great deal with no hassle
I have been dealing with guys at klaben ford Lincoln of warren for several years. Mike klaben jr and well as Ryan Lee have always been a huge help with my journey of purchasing new or used vehicles. You guys are awesome. Thanks so much
This dealership went above and beyond any expectations I could of had. Will always buy from Klaben from now on You wont be disappointed in the great staff and how they take the time to understand your needs. The service department is fast and efficient and they will was your car, what more can you ask for. I dreaded truck shopping and now I don't have to.