Mike Warren | Page 4

Tenvoorde Ford responded

Hi, We apologize for the inconvenience you've experienced with the installation of your accessories. We take your concerns seriously and would like to resolve this matter for you. Our accessories manager, Sam Andreasen, will reach out to you to get this issue resolved. You can reach him at sandreasen@tenvoordeford.com in the meantime.” We appreciate your patience and the opportunity to make things right.

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're so glad to hear that you had a great experience with us. Joseph will be especially pleased to know that his efforts made a difference in your car-buying journey. If you need anything else, don't hesitate to reach out. Thanks again for choosing Tenvoorde Ford!

Tenvoorde Ford responded

HI, Thank you for sharing your experience! We're glad to hear that everyone at Tenvoorde Ford was friendly and that our salesman was helpful. We appreciate your business!

Tenvoorde Ford responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Joseph made your F150 purchase easy and straightforward. We truly appreciate your recommendation and look forward to assisting you again in the future!

Tenvoorde Ford responded

Hi, Thank you for your wonderful review! We’re so glad to hear you had a pleasant experience with our friendly team. It’s great to know you appreciated our clean facility and no-pressure approach. Your feedback means a lot to us, and we look forward to helping you again in the future!

Tenvoorde Ford responded

Hi, Thank you for the kind feedback! We're glad George could assist you with your questions and provide the knowledge you needed. We appreciate you choosing Tenvoorde Ford!

Tenvoorde Ford responded

We are sorry to hear about your experience. We understand it is frustrating when communication breaks down like that, especially when you expect a certain level of service. We initially thought the issue was corrected, especially since your communication with Madison was great. It’s disappointing that it didn’t carry through. Your feedback is important, and we would happily speak with you further about your experience. Please reach out to our Service Manager, Craig at cschaefer@tenvoordeford.com. Thank you and we look forward to hearing from you.

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that Jade and Mike provided you with excellent service and were so helpful. We’re lucky to have such a fantastic team, and it’s wonderful to know they made your experience a great one. We look forward to assisting you again in the future!

Tenvoorde Ford responded

Thank you for your positive feedback! We're glad to hear that you've had a great experience with our service department at Tenvoorde Ford. We appreciate your support!

Tenvoorde Ford responded

Jody, we are sorry for your experience. It appears this stems from the conversations you had in February. First talking with the salesperson, then to accessory manager about a lift for the Bronco, and finally to finance manager without everyone knowing the full story. We dropped the ball in communication and would like to apologize and offer the opportunity to make it right. If you would like to discuss the matter further, please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com or 320-251-0540.