Mike Warren | Page 5

Tenvoorde Ford responded

Jody, we are sorry for your experience. It appears this stems from the conversations you had in February. First talking with the salesperson, then to accessory manager about a lift for the Bronco, and finally to finance manager without everyone knowing the full story. We dropped the ball in communication and would like to apologize and offer the opportunity to make it right. If you would like to discuss the matter further, please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com or 320-251-0540.

Tenvoorde Ford responded

Thank you for your kind words! We're thrilled to hear that your car-buying experience at Tenvoorde Ford was pleasant and that our team kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

Tenvoorde Ford responded

Hi, Thank you for your loyalty! We're glad to hear that your experience with Tenvoorde Ford was smooth for your seventh vehicle. We appreciate your trust in us and our commitment to attention to detail!

Tenvoorde Ford responded

Thank you, Nathan! We’re glad to hear that you had a great experience with our team. Your feedback is much appreciated.

Tenvoorde Ford responded

Hi, Thank you for sharing your experience. We appreciate your feedback and are glad to hear that Mattie stood out with her exceptional service. We apologize for any lack of communication you experienced and will work on improving this. Your satisfaction is important to us, and we hope to provide a better experience in the future.

Tenvoorde Ford responded

Thank you! We're thrilled to hear you found our staff personable, knowledgeable, and accommodating. We appreciate your recommendation and look forward to serving you again.

Tenvoorde Ford responded

Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 or email him kculhane@tenvoordeford.com

Tenvoorde Ford responded

Thank you for your loyalty and for making the trip to our dealership, we're thrilled to have earned your repeat business! We look forward to serving you again in the future.

Tenvoorde Ford responded

Hi, We apologize for the inconvenience. Please contact us so we can assist you further in addressing the cigarette and smoke smell in your new 2022 F-150. We appreciate your feedback and look forward to resolving this issue for you.

Tenvoorde Ford responded

Hi, Thank you for sharing your positive experience! We're glad to hear that we could take care of all your needs at Tenvoorde Ford. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!