Milton Taylor | Page 17

Respect Earned (Milton Taylor, Mei Kei Hong, Alex Laderer) We almost didn't come back. Over the weekend of April 12-14th, we were looking to purchase a Mercedes GLC 300. We dutifully stopped in at Heritage We almost didn't come back. Over the weekend of April 12-14th, we were looking to purchase a Mercedes GLC 300. We dutifully stopped in at Heritage Subaru, because we owed a Subaru. It was busy and nobody spoke to us for five minutes. I used the restroom and we left for Mercedes. The wife was uncomfortable with Mercedes. She was apprehensive of both the model and the maintenance cost. Back to Subaru, we go. Alex met us, researched my online request, put us in the vehicle and handed us over to Mei Kei. Mei Kei is a pro! Calm, firm, informed and kind. She was true to form, sales professional. I was tired (end of a long day), she was firm and consistent with data and willing to work for my business. Milton presented the bottom line, which was not what we wanted to hear ($200 extra payment/month than what we already pay and all the servide extras, I didn't want any of it!) He made mention of how some customers executed a 12 mos, refinance plan. Now, he had my ear. He persisted with researching the best APR for the loan. He secured a lower APR by 3 points, sold us on the Key Fob Replacement (we actually lost one before), GAP (upside down in our trade - coverage may help), Car Warranty (most 2019 electrical and mechanical components, plus bumper to bumper coverage, up to 100Kmiles - we traded a Subaru with 158+Kmiles), and 6mos/6k Maintanence Plan (oil changes, tire rotation). Now, my wife has peace of mind for bumper to bumper coverage on her new 2019 Subaru Outback Touring 2.5i! It is her daily travel car. She is accustommed to the service techs from our previous Subaru service. Happy wife, happy life and going the extra mile with research and poise closed the deal for Midnight Mei Kei and Mr. Milton Taylor! We were pleased with our first new car (discounted price), better relationship with Heritage staff, and a 12 month refinance plan for a 2020 Subaru!? Thanks everyone - a local Reistertown Resident More

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Wonderful customer service We had a great buying experience because of Emily. She was very accommodating, friendly, and patient with us... and got us a great price on our new As We had a great buying experience because of Emily. She was very accommodating, friendly, and patient with us... and got us a great price on our new Ascent. Thank you, Emily, for such a nice experience. We will most definitely recommend your business to those we know! More

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Excellent Experience The sales person, Tavon Shannon, was friendly, courteous, and professional. He and the sales manager found the car I wanted and had it sent to Heritag The sales person, Tavon Shannon, was friendly, courteous, and professional. He and the sales manager found the car I wanted and had it sent to Heritage from another dealership. Tavon worked with my time schedule. His explanations and responses to my questions were thorough and informative. Additionally, Milton Taylor, in the Finance Department made sure we stayed within my budget. He, too, was professional and courteous. He worked with me to make sure I purchased the car and plans that would be beneficial to me in the long term. Brianna in Technology also assisted me in understanding the technology of the vehicle I purchased (2019 Subaru Legacy Premium). She was knowledgeable and patient. I am a returning customer to Subaru and Heritage. I will continue to patronize this dealership because of the pricing, service, and professional treatment I received. I highly recommend Heritage Subaru Owings Mills. More

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Pleasant experience This was a stress free experience. I am very happy with my purchase. I would recommend this dealership. Everyone I worked with were professional a This was a stress free experience. I am very happy with my purchase. I would recommend this dealership. Everyone I worked with were professional and pleasant. More

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Great experience - Mei Kei wonderful!! Mei Kei was exceptionally professional, patient, and a pleasure to work with. It was New Year's Eve and time was getting late, but Mei Kei and Shawn Mei Kei was exceptionally professional, patient, and a pleasure to work with. It was New Year's Eve and time was getting late, but Mei Kei and Shawn stayed to work with us until we could reach a win-win. Don't hesitate to ask for Mei Kei (pronounced May Kay) - she is very knowledgeable about the inventory, features of each model and type of car, and takes the time to clearly explain the features of each. We are extremely happy! More

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Great experience with Alex and Heritage Subaru Owings Mills! Alex was awesome to work with! Before purchasing our 2019 Ascent with Alex we visited another Subaru dealership in the area and left feeling extremely Alex was awesome to work with! Before purchasing our 2019 Ascent with Alex we visited another Subaru dealership in the area and left feeling extremely disappointed in the level of service we received. All of that changed when we went to Heritage Subaru Owings Mills. Everyone I dealt with, on the phone, via email, or in person, was extremely helpful and personable without being pushy. My husband and I both agree that this was the best car buying experience that we have ever had, especially thanks to Alex. If you are lucky he will even have a corny joke for you! More

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Fast and friendly Alex was great to work with. Very knowledgeable and made my buying experience very professional. Alex added a few personalized touches to the settings Alex was great to work with. Very knowledgeable and made my buying experience very professional. Alex added a few personalized touches to the settings in the car based upon brief conversations which meant he listened and cared. More

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I trust bringing my Subaru WRX here only .They are fantastic I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything ever I felt comfortable making my purchase for my first newest car ever here . I specially ordered my 2018 Subaru WRX and they took care of everything every step of the way . I trust to continue to have my vehicle cared for here for as long as my car takes me . Thank you Heritage Subaru of Owings Mills for many miles to come !!! More

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Service Experience Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service Scheduling a service appointment was an easy process. Upon arrival, I was met by the service writer who was very courteous and attentive to my service needs. The work on my vehicle was promptly completed and done correctly. Overall, I had a pleasant experience with this dealership. More

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Very good experience Dealt with Alex who was very helpful, easy to communicate and patient with me and family during the process. I would definitley recommend anybody look Dealt with Alex who was very helpful, easy to communicate and patient with me and family during the process. I would definitley recommend anybody looking to purchase a car at this dealership. More

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