Mitch Roberts | Page 6

2nd time much better Thanks to Bubba for calling me back and taking care of my recall! And to Mitch very unprofessional when I was leaving. Just to let you know I have m Thanks to Bubba for calling me back and taking care of my recall! And to Mitch very unprofessional when I was leaving. Just to let you know I have my original appointment information and my appointment was with you! Sorry that I never saw you but since your name was assigned to me you should have made sure my part was there. Thank you so much to all the other guys who were extremely nice. More

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Mitch the service guy! My best friend Jane called Mitch to ask what we should do being that my car wouldn't start. Mitch advise me to get a jump and bring it in. I was leavi My best friend Jane called Mitch to ask what we should do being that my car wouldn't start. Mitch advise me to get a jump and bring it in. I was leaving for Atlanta and I am from Texas. He took the time to help me with speed and got me taken care of. He is the greatest, Harriet Reese More

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Amazing service! Always fast service with helpful people. Never have to worry about my car because they check everything out so you know if there is anything wrong. Always fast service with helpful people. Never have to worry about my car because they check everything out so you know if there is anything wrong. Would highly recommend Newton Nissan as the first choice in service. More

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Quick, helpful, friendly My name is Aubrea, since I've bought my used car (another retailer) I have gotten it serviced at this location several times, even after i moved and t My name is Aubrea, since I've bought my used car (another retailer) I have gotten it serviced at this location several times, even after i moved and there are closer Nissan options to me now. The team has always been friendly and helpful when i have questions about my service or my car in general and are always happy to accept any discounts i present. Always enjoy my experience waiting, especially with the two areas and the option of a quiet wait. More

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My Favorite Dealership I've never been to a dealership that even comes close to being as great as Newton Nissan. Everyone is very friendly and helpful, and I never feel like I've never been to a dealership that even comes close to being as great as Newton Nissan. Everyone is very friendly and helpful, and I never feel like I'm being pressured or taken advantage of. I recently got an oil change, and although I had to wait quite awhile this time, the waiting room is very comfortable and clean, and watching Fixer Upper is always a good way to pass the time. Thanks for the great service! - Sarah Hobbs More

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Hospitality counts When I got to the dealership for my scheduled maintenance, not only was a greeted with a smile, but I was treated with complete kindness from the serv When I got to the dealership for my scheduled maintenance, not only was a greeted with a smile, but I was treated with complete kindness from the service department and everyone else I interacted with. At Newton Nissan of Gallatin, you mean more than your money. I would HIGHLY RECOMMEND this dealership for your vehicle purchase and all scheduled maintenance. More

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Truck repair Mitch Roberts and Michael Lumpkin in the service department where very helpful, courteous and tentative to my needs. I would recommend Newton Nissan t Mitch Roberts and Michael Lumpkin in the service department where very helpful, courteous and tentative to my needs. I would recommend Newton Nissan to all my family and friends. More

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Currently fixing a tire pressure light issue Background: I have had my Sentra in 5 times now. Car is less than 5 years old, under 59K, and paid in full and IS still under warranty. Having deal Background: I have had my Sentra in 5 times now. Car is less than 5 years old, under 59K, and paid in full and IS still under warranty. Having dealt with Brad Bradshaw, Dalton Clark, David Stone, Ryan Martin and now Mitch Roberts about this issue, am in hopes for a final fix. I have spoken with David twice, Dalton twice, Ryan Martin once via phone call, and Mitch in person once and phone calls at least twice about the specific issues with my car. The first repair/attempt to fix had quite a few hiccups... I had asked for an oil change and new wipers and a plastic panel under the steering wheel to be reattached when I dropped off for checking of the main problem cause, it was already there and was not put on the ticket to be done! They tried to charge for the oil change (covered under warranty,shouldn't have been charged!) and I got NO sticker stating when my next change should be. After waiting another hour in lobby to do oil change, wipers they still had not reattached plastic panel (which David himself crawled into car to put back on)... While waiting in lobby I had just enough time to process the fact that I was verbally told by David that the radio had been "reprogrammed" this was never on the ticket, David was kind enough to HAND WRITE on my ticket this happened, which means it's not in their system. SO, all in all I didn't have use of my car for a week....for them to "reprogram" the radio, and not do 1/3 of what I had asked to be done. After first submitting this review (which does take a few days to post) I was contacted via phone by Ryan Martin in hopes of helping get my issues fixed. He left me feeling hopeful that it was possible to get the car fixed. I am still awaiting the final fix and am hopeful it can be done. Now that I feel we are at almost three weeks in and two loaner cars later and currently working with Mitch Roberts I may actually get my car back soon! Mitch has called multiple times to check in and let me know the progress and what has been tried and if it works or not. I may further edit this review when I can finally get my car back.... More

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Excellent Customer Service From the time I've purchased my vehicle, I've continued to drive the distance to have my vehicle serviced by Newton Nissan Service Department. The Se From the time I've purchased my vehicle, I've continued to drive the distance to have my vehicle serviced by Newton Nissan Service Department. The Service Department Advisors/Management have displayed excellent Customer Service. I've had a wonderful experience working with Mitch and Dalton at Newton Nissan. Whenever I take my car in for service or call for assistance my salesman and the management team always take the time to make sure everything is going well. Great Team. More

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Great Service! We loved the experience so much we got 2. Darryl was awesome. Had another great experience with managers and finance. Everyone made it easy. Will d We loved the experience so much we got 2. Darryl was awesome. Had another great experience with managers and finance. Everyone made it easy. Will definitely recommend them to everyone. More

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