Mitch Roberts | Page 6

My Favorite Dealership I've never been to a dealership that even comes close to being as great as Newton Nissan. Everyone is very friendly and helpful, and I never feel like I've never been to a dealership that even comes close to being as great as Newton Nissan. Everyone is very friendly and helpful, and I never feel like I'm being pressured or taken advantage of. I recently got an oil change, and although I had to wait quite awhile this time, the waiting room is very comfortable and clean, and watching Fixer Upper is always a good way to pass the time. Thanks for the great service! - Sarah Hobbs More

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Hospitality counts When I got to the dealership for my scheduled maintenance, not only was a greeted with a smile, but I was treated with complete kindness from the serv When I got to the dealership for my scheduled maintenance, not only was a greeted with a smile, but I was treated with complete kindness from the service department and everyone else I interacted with. At Newton Nissan of Gallatin, you mean more than your money. I would HIGHLY RECOMMEND this dealership for your vehicle purchase and all scheduled maintenance. More

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Quick, helpful, friendly My name is Aubrea, since I've bought my used car (another retailer) I have gotten it serviced at this location several times, even after i moved and t My name is Aubrea, since I've bought my used car (another retailer) I have gotten it serviced at this location several times, even after i moved and there are closer Nissan options to me now. The team has always been friendly and helpful when i have questions about my service or my car in general and are always happy to accept any discounts i present. Always enjoy my experience waiting, especially with the two areas and the option of a quiet wait. More

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Truck repair Mitch Roberts and Michael Lumpkin in the service department where very helpful, courteous and tentative to my needs. I would recommend Newton Nissan t Mitch Roberts and Michael Lumpkin in the service department where very helpful, courteous and tentative to my needs. I would recommend Newton Nissan to all my family and friends. More

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Currently fixing a tire pressure light issue Background: I have had my Sentra in 5 times now. Car is less than 5 years old, under 59K, and paid in full and IS still under warranty. Having deal Background: I have had my Sentra in 5 times now. Car is less than 5 years old, under 59K, and paid in full and IS still under warranty. Having dealt with Brad Bradshaw, Dalton Clark, David Stone, Ryan Martin and now Mitch Roberts about this issue, am in hopes for a final fix. I have spoken with David twice, Dalton twice, Ryan Martin once via phone call, and Mitch in person once and phone calls at least twice about the specific issues with my car. The first repair/attempt to fix had quite a few hiccups... I had asked for an oil change and new wipers and a plastic panel under the steering wheel to be reattached when I dropped off for checking of the main problem cause, it was already there and was not put on the ticket to be done! They tried to charge for the oil change (covered under warranty,shouldn't have been charged!) and I got NO sticker stating when my next change should be. After waiting another hour in lobby to do oil change, wipers they still had not reattached plastic panel (which David himself crawled into car to put back on)... While waiting in lobby I had just enough time to process the fact that I was verbally told by David that the radio had been "reprogrammed" this was never on the ticket, David was kind enough to HAND WRITE on my ticket this happened, which means it's not in their system. SO, all in all I didn't have use of my car for a week....for them to "reprogram" the radio, and not do 1/3 of what I had asked to be done. After first submitting this review (which does take a few days to post) I was contacted via phone by Ryan Martin in hopes of helping get my issues fixed. He left me feeling hopeful that it was possible to get the car fixed. I am still awaiting the final fix and am hopeful it can be done. Now that I feel we are at almost three weeks in and two loaner cars later and currently working with Mitch Roberts I may actually get my car back soon! Mitch has called multiple times to check in and let me know the progress and what has been tried and if it works or not. I may further edit this review when I can finally get my car back.... More

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Excellent Customer Service From the time I've purchased my vehicle, I've continued to drive the distance to have my vehicle serviced by Newton Nissan Service Department. The Se From the time I've purchased my vehicle, I've continued to drive the distance to have my vehicle serviced by Newton Nissan Service Department. The Service Department Advisors/Management have displayed excellent Customer Service. I've had a wonderful experience working with Mitch and Dalton at Newton Nissan. Whenever I take my car in for service or call for assistance my salesman and the management team always take the time to make sure everything is going well. Great Team. More

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Great Service! We loved the experience so much we got 2. Darryl was awesome. Had another great experience with managers and finance. Everyone made it easy. Will d We loved the experience so much we got 2. Darryl was awesome. Had another great experience with managers and finance. Everyone made it easy. Will definitely recommend them to everyone. More

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Friendly, efficient, helpful, and no pressure! The first time we came into Newton Nissan, Matt McSwain helped us. He has a sense of humor, he's down to earth, he's honest, and simply wants to help The first time we came into Newton Nissan, Matt McSwain helped us. He has a sense of humor, he's down to earth, he's honest, and simply wants to help everyone get into the vehicle they want and need. I've been working with Matt for over a year trying to get an NV Passenger in my family of 7. My wife didn't want it when it was time to upgrade her vehicle. So, when it came time to upgrade mine about a year later, I called Matt back up and we got everything setup. Matt has never pressured me, and always contacted me the way I wanted to be contacted. I didn't get random calls from other people at the dealership. Every time we have come in during this whole year process, Matt has always made sure we and the children were comfortable, and explained all the options that we might have in front of us. This time the options were almost perfect. We had to bring Justin in for some approvals, he got my wife to sign off on the deal, which sealed it for me. I already knew I wanted the NV Passenger van, Matt already had me the one I wanted ready to go. All in all I believe we were out of there in about 1.5 hours, part of that was because when I was all done before I left, Matt and I were just chatting. Matt made sure he put all the info in the GPS (home, etc). Showed me all the options in the vehicle even though it wasn't necessary for me. He took the time. Anthony Green did a great job signing the paperwork through finance. He was a pleasure to work with. Newton Nissan is great, and they do hire great personnel. I will if possible always buy ALL of my vehicles from Matt McSwain. Newton Nissan better not lose him, because I'll buy from him regardless of the dealership, even though Newton Nissan is also amazing! More

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Needed service I needed service on my Altima that I thought was still under warranty come to find out it was not. I didn't buy my car from Newton, but that didn't st I needed service on my Altima that I thought was still under warranty come to find out it was not. I didn't buy my car from Newton, but that didn't stop Mitch Roberts from going out of his way to help me. He got the problem fixed and fast! I would highly recommend anyone looking for repairs or to even purchase a vehicle to give Newton a try. More

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Oil Change and Battery in Key fob replacement Always courteous and great on communications in regards to scheduling and confirming my appointment! I have a crazy work schedule and the Service sta Always courteous and great on communications in regards to scheduling and confirming my appointment! I have a crazy work schedule and the Service staff get back with me almost immediately for a time which works in my schedule. Great service waiting room (cookies are a bonus lol) which luckily I only have to spend a little bit of time in because my car is usually ready in a short time. More

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