Mo Ozzie | Page 13

Beware ***BUYERS BEWARE**** CAUTION **** 🚨🚨READ BEFORE YOU BUY FROM THIS DEALERSHIP🚨🚨 I recently contacted e car one and spoke with Trevor. At firs ***BUYERS BEWARE**** CAUTION **** 🚨🚨READ BEFORE YOU BUY FROM THIS DEALERSHIP🚨🚨 I recently contacted e car one and spoke with Trevor. At first he seemed like a really nice guy but as the deal went on he did nothing but lie. This has been the worst experience I have ever experienced. I was a lay down sale. I already knew what I wanted and had my down payment but he just wanted to get more money out of me. I was already pre financed and everything. I am really disappointed. I asked to speak with the mgr but never got anyone. One time I called he answered and said he was the MGR. I will be filing a complaint with cap1 and the BBB if I don’t get a clear understanding as to why they are falsifing information. ***update*** After this post I decided to give them another chance to earn my business. All I can say is BEWARE this company is scandalous and will take advantage of you. I advise you to double check behind them by calling which ever financial institution that you decide to get finance by because these people are not honest. Now that we have gotten that out the way. As I stated earlier I came to them already preapproved with a handsome down payment. They told me on the initial work up of the deal with cap1 that I would have to provide more money but when I look at my auto navigator for capital it said something completely different. I texted Trevor and told him my issue but he said the auto nag was not 100 percent accurate. So I called cap one and asked about the deal cap1 said that I was approved for the car with warranty and gap as the car dealership stated that I wasn’t and would have to fork over more money. After I got off the phone with cap1 I called Trevor again about my issues but he said the banker I was talking to could have the full deal so, I called cap1 back a second and third time but was told the same thing. I also told them what the dealership said. So the next day I called the dealership to speak with the finance MGR Ozzy. When I called I got a sales name Mitchell on the phone who refused to put Ozzie on the phone as phone calls have to be screened first. He then preceded to ask me every question under sun except my ssn. I keep asking to speak with Ozzie. After calling back several times I finally got Ozzie on the phone. He tried to fast talk me. Telling me that non of the info I called was correct and all the things he could. I believe him first mistake. I finally got us all on one accord so I thought. Cap1, the dealership, and my self we were in alignment when Ozzie came of with this big ideal to get me financed with another back ally financial for a lower APR. I hesitant but I decided against my better judgement. At this point I was two days away from my pre approval with cap1 ending so, I wasn’t sure but he I insured me everything was legit. So, I trusted him in his words who wouldn’t want to a lower interest rate. I signed the paperwork after the pre Purchased inspection was done. I thought everything was done but I didn’t feel right because they had been so dishonest before. So I called ally financial and was told that they falsified information. Ally financial stated that they had changed my income on my application. I guess this was how they were going to get the lower APR. At this point I had already given them $1700 on my down payment and ppi. I called them and told them my concerns and Ozzie well we can just go with cap1 as Ally has denied your loan. This was another lie the back did not deny me they wanted them to resubmit the application with the correct income. The bank said they should be reaching out but they did reach out about this matter just the remaining of my down payment. Even after the bank told them to reach out and resubmit the app they didn’t but consistently asked about my down payment. I’m not going tarnish their name with assumptions but I can tell you to BEWARE OF THIS COMPANY AND DOUBLE CHECK YOUR INFO. I am waiting on my refund. I will be filing several complaints. BUYERS BEWARE More

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Awesome!!!! Great experience and friendly service. They worked with use to get everything worked out. Justin was the best to work with very knowledgeable and help Great experience and friendly service. They worked with use to get everything worked out. Justin was the best to work with very knowledgeable and helpful. More

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Customer Service Oriented I sincerely appreciate how patient Ash was and still is with my questions as a first time Mercedes owner. I purchased a vehicle that was fresh off the I sincerely appreciate how patient Ash was and still is with my questions as a first time Mercedes owner. I purchased a vehicle that was fresh off the delivery truck and he continues to make time for me to ensure the vehicle is top notch and meets my expectations. I am a forever customer because of Ash. Thank you!! L. Dempsey More

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Great service! Excellent service and care from eCarOne! 4th car bought here. Justin P was excellent. Ozzie excellent... all inquiries were promptly addressed... T Excellent service and care from eCarOne! 4th car bought here. Justin P was excellent. Ozzie excellent... all inquiries were promptly addressed... Thanks! We will recommend More

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Best car experience ever! Felipe was amazing, got to the dealerahip without an appointment and inmediately got the vehicle i ask for i love the car and start doing the credit a Felipe was amazing, got to the dealerahip without an appointment and inmediately got the vehicle i ask for i love the car and start doing the credit app, liked the rate and next day came to pick up the vehicle, will come and buy my next car here at ecarone the rest of my life. More

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Great experience!!! Ecarone exceeded our expectations as usual, this was our second time here. Good Job guys. Justin was particularly very helpful to us. The whole car bu Ecarone exceeded our expectations as usual, this was our second time here. Good Job guys. Justin was particularly very helpful to us. The whole car buying experience was awesome like it was the first time we purchased from here in 2010. More

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Lexus IS 250 F Sport Justin was friendly and helpful in my search for a new car. eCarOne has very nice facilities, carries pristine vehicles and allows you to test drive Justin was friendly and helpful in my search for a new car. eCarOne has very nice facilities, carries pristine vehicles and allows you to test drive then and there. The finance manager assisted in finding a rate I was comfortable with and handled business very professionally. More

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Simple process, great experience. Got my 2015 Mini Cooper a couple days ago. Been a joy to drive. Johnny T was a great salesman. Super helpful, servicing, and had thorough follow-up Got my 2015 Mini Cooper a couple days ago. Been a joy to drive. Johnny T was a great salesman. Super helpful, servicing, and had thorough follow-up. My car buying experience was straight forward and very easy. Would do business with again. More

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Best Purchase Out Of State Ever I'm from NorCal, purchased a Quattroporte GTS from Elias. Long story short ,Elias literally went through xxxx and back for me. He suggested that I get I'm from NorCal, purchased a Quattroporte GTS from Elias. Long story short ,Elias literally went through xxxx and back for me. He suggested that I get the Pre-purchase inspection, fee = $200, (highly recommended if you are purchasing from out of state) whatever findings from the pre-purchased inspection will be taken care of by the dealer before shipping the car to you. There were minor findings, Elias made sure he took care of it as quickly as possible, he even took it to Maserati to have it inspected and repaired, he kept me informed each step of the way and got me connected with Maserati so I may check on the status. It's just my luck that when I had the car shipped to me, the shipping company had left the car on all the way from Texas to California and completely drained out my battery, I jump started it a few times but after turning it off, it won't turn back on. they also shoved some paperwork inside the glove compartment and got it jammed lock, unable to open. I contacted Elias upon the mishaps, he immediately informed his GM and again ensured me that everything will be ok, so I had to get my battery replaced, fee = $760 for the battery, $100 for glove compartment at Stevens Creek Maserati. Elias contacted ST Maserati to pay them directly, I didn't even have to touched my wallet. What an experience, will definitely do it again with Ecarone and Elias, Elias has been so patience, he answered all my questions and concerns, he was always there WHENEVER I called, and made certain that everything he suggested was for my best interest, he made sure that I was well taken care of from beginning to end . Thank you, thank you so much! More

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Great car buying experience Our salesperson, Elias, was great - he was responsive to our requests and helped the process go quickly and smoothly. We also received a very good dea Our salesperson, Elias, was great - he was responsive to our requests and helped the process go quickly and smoothly. We also received a very good deal on our trade-in vehicle. We will definitely consider eCarOne for our next car purchase! More

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