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Mona Crooks
1,338 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,338 Reviews
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1339 Reviews of Mona Crooks
June 14, 2017
Friendly reps, good service Great service but the only complaint, if you could call it that, is that the complimentary car wash was just that, a wash and not dried so the vehicle Great service but the only complaint, if you could call it that, is that the complimentary car wash was just that, a wash and not dried so the vehicle ends up being spotted. We had declined the wash but it was done anyway which is no big deal, it needed washed but we always dry it so it doesn't spot More
by JODI.CESPEDES
Verified Customer
June 10, 2017
Great service, friendly people, good deals I have shopped for many years at Klaben and have no need to go anywhere else. The sales and service team always take care of me especially when there I have shopped for many years at Klaben and have no need to go anywhere else. The sales and service team always take care of me especially when there is a problem. Prompt, courteous service and they appreciate my business always treating me like part of the family. More
by FOURHOLMS
Other Employees Tagged: Doug Beavers, Andy Bellian, Stephanie Slomberg
June 02, 2017
Great Service As always my service experience with Mona and Klaben was outstanding. Very professional and done in a timely manner. Don Batten my sales person checke As always my service experience with Mona and Klaben was outstanding. Very professional and done in a timely manner. Don Batten my sales person checked in to make sure all of my needs were met. More
by mpennock99
Other Employees Tagged: Don Batten
May 30, 2017
6 month checkover on leased car It was extremely busy when I was in, everyone was polite, efficient, patient, I did not wait more than 45 minutes which I thought was appropriate for It was extremely busy when I was in, everyone was polite, efficient, patient, I did not wait more than 45 minutes which I thought was appropriate for the excellent service. Thank you for your service. Sandy Simko More
by bel9mont
May 29, 2017
Great service I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years ago, and on several occasions I have come back to town and I was able to get appointments on short notice. My most recent visit to Klaben required my car to be kept overnight, and a loaner car was provided for me. They were unable to find anything wrong with my car, and they didn't charge me anything. I'll definitely return to Klaben Ford in Kent even though I live out of town. More
by JEANNIEVIDONI
Other Employees Tagged: Tom Alcorn , Don Xu, Danny Sawyer
May 24, 2017
Great work, but it took too long. The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appoi The response with scheduling an appointment and when I arrived was fantastic. I explained to Anthony that I was almost 30 minutes early for my appointment and could come back, but he said it would be fine, which was great. But it took over 2 hours for my 10,000-mile oil change and tire rotation! I'd actually dozed off in the waiting room! When I got up and walked around, I noticed my car sitting outside finished (no idea for how long). I strolled out to Anthony's desk, but he wasn't there. I actually saw my bill laying on his desk and when someone became available, I explained my situation. Mona profusely apologized and stated that they are not supposed to simply drop the papers, but let a service rep know it was done. She immediately completed my billing and as I was leaving, Anthony happened to be returning from lunch. When he asked about my service, I explained to him as well what had happened. He too apologized and said it shouldn't have happened. I appreciate both service reps stepping up like this, but it doesn't appear to have been their fault. I've always bought had all my cars serviced at Klaben and have always praised their quality of care. I hope this is simply a fluke occurrence, or if not, maybe they should invest in some recliners? ;-) More
by I4dsgn
Other Employees Tagged: Anthony Wilson
May 19, 2017
Good service center Klaben Ford is a good dealership for service. My only suggestion would be that they let you know occasionally what the status of your wait time is. Klaben Ford is a good dealership for service. My only suggestion would be that they let you know occasionally what the status of your wait time is. More
by CDOLNEY
Other Employees Tagged: Joe French
May 17, 2017
Transmission work The service staff was excellent. Mona was great and the option to get a ride home was awesome. Never get rid of that service. Getting a loaner vehicle The service staff was excellent. Mona was great and the option to get a ride home was awesome. Never get rid of that service. Getting a loaner vehicle is key too. More
by KJBAGS
May 11, 2017
Service Overall good experience. It would be better if they gave you a status of service while you are waiting so you have some idea of length of time to wai Overall good experience. It would be better if they gave you a status of service while you are waiting so you have some idea of length of time to wait More
by CDOLNEY
Other Employees Tagged: Joe French , Kyle Sott
May 10, 2017
Worked me in and completed service in timely manner. I was have some misfire issues that involved more that changing the plugs on my 2011 F150. I needed my truck serviced right away to travel for work. I was have some misfire issues that involved more that changing the plugs on my 2011 F150. I needed my truck serviced right away to travel for work. Klabens service schedule was full, but worked me and had it done within 24 hours. Truck is back to running right and not only did the handle it fast, the price seemed to be very fair. Thank you - More
by ramodderman
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