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Mona Crooks
1,309 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 3 mos
Industry Experience
34 yrs, 3 mos
Specialties & Trainings
Master Certified Service Advisor
1,309 Reviews
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1309 Reviews of Mona Crooks
May 12, 2016
SATISFIED Always a pleasure to visit this service center. Everyone is personable, very willing to take of you on a basis that seems more personal than business. Always a pleasure to visit this service center. Everyone is personable, very willing to take of you on a basis that seems more personal than business. They are very thorough with their job leaving me well versed and aware of what is happening to my car during this visit. I tell everyone how nice the waiting area is also. More
by 1016DALE
Verified CustomerOther Employees Tagged: Joe French, Kim Wolfram , Jason DeMarco, Mona was the primary one I worked with on the last visit. The others were in the past.
May 10, 2016
Car Buying Experience I have been dealing with Klaben Ford for almost 30 years and have always had a GREAT car buying experience with them. I would recommend them to anyone I have been dealing with Klaben Ford for almost 30 years and have always had a GREAT car buying experience with them. I would recommend them to anyone who wants a great car buying experience, just ask anyone in my family. Doug Beavers has been my salesman for most all the vehicles that I purchased, he is great to deal with he takes the time to help you get the best deal possible and will help anyway he can. All the Klaben people are great from Doug and the sales team to the finance team and the service department, they all treat you like family. I look forward to my next vehicle from them. More
by JEARLE9437
Other Employees Tagged: Joe French , Doug Beavers
May 09, 2016
recall for F-150 first time I have been disappointed in service...after waiting 1 hour in lounge, I was told you hadn't received parts to fix/repair transmission recal first time I have been disappointed in service...after waiting 1 hour in lounge, I was told you hadn't received parts to fix/repair transmission recall........that I would have to return when I received recall letter!!??? More
by SANDIE.WELCH
May 09, 2016
Maintenance The whole Klaben Team works together to provide the best quality of service possible. They always take care of any problem with a professional attitud The whole Klaben Team works together to provide the best quality of service possible. They always take care of any problem with a professional attitude. More
by MABDENT
Other Employees Tagged: Joe French , Terry Baughman, Matt Hryb
May 08, 2016
2016 MKz When it comes the best of the best, Dan Peters is the first name that comes to mind any time I consider buying a new car. Dan is awesome when it come When it comes the best of the best, Dan Peters is the first name that comes to mind any time I consider buying a new car. Dan is awesome when it comes to the technology of today's new cars. He is kind, courteous, and a man of the highest integrity! If you are considering a new car, please stop in at Klaben Lincoln Kent and ask for Dan Peters. I promise you will NOT be sorry! I would be remiss if I didn't recognize Richard Klaben! An honest man, highest moral standards and always a good friend! More
by Denray
Other Employees Tagged: Joe French , Daniel Peters
May 03, 2016
Car buying made zen-like Purchasing a car at Klaben is so stress free. Everyone wants to make the experience enjoyable, and there is no other car dealership which works so har Purchasing a car at Klaben is so stress free. Everyone wants to make the experience enjoyable, and there is no other car dealership which works so hard to make sure you get the perfect deal for you. I trust everyone there to be truthful, honest, and client centered. Rich Klaben seems to enjoy making clients happy and Terry Baughman, the salesperson , is beyond wonderful. After purchasing my car, I know I can always trust Mona to take care of my service needs. More
by LYNNARTL
Other Employees Tagged: Terry Baughman
April 22, 2016
Always great! We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nic We have been taking our vehicles for service to Klaben for many years. Our service advisor Mike is the best. All of the rest of the staff is very nice and extremely helpful. We have also purchased several vehicles from Klaben and Chris is a great to work with when we need a new vehicle. We recently had to have collision damage repaired and there was no doubt we would use Klaben for the repairs. Again, nothing but the best from the collision repair team. More
by THEFELTS2
Other Employees Tagged: Chris Moldas, Mike Brandvold , Steve Workman
April 21, 2016
Service Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. Great service and a friendly atmosphere. It was my first time at the dealership and I will return. Mono was very friendly and did a thorough job. More
by vincepalumbo9
April 21, 2016
4th Lincoln and the experience continues When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales When I got my first MKX from Klayben after poor service experiences ( note the plural) from my previous Ford Lincoln supplier I stressed to the Sales ( Matt Hryb) that ongoing business was a sales/Service function and the two were equally important. The last two MKX and one MKS were looked after by Mona Crooks and my new 2016 MKX will also be with Mona. She is impressive in listening , function and true to her word in responses and care. In a function dominated by males she excels in performance and along with Matt in Sales make a remarkable team. More
by GJC812
Other Employees Tagged: Matt Hryb
April 18, 2016
Oil Change Rotate Tires Wheel Bearing Mona is the best, we always go to her. She explains all the repairs that have to be done. Very friendly. Thanks Mona for always taking such good Mona is the best, we always go to her. She explains all the repairs that have to be done. Very friendly. Thanks Mona for always taking such good care of our cars. Your the best! More
by GRYBEARD1226
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