Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks | Page 131

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,309 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 3 mos

Industry Experience

34 yrs, 3 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,309 Reviews

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1309 Reviews of Mona Crooks

June 24, 2013

Dealership Rating

I have purchased and leased several vehicles from Klaben over the years. My salesman is Don Cheatwood. I would never go anywhere else. My experience has always been great. Don is very knowledable, cour More

by ALW15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 18, 2013

Dealership Rating

FOR OVER 25 YEARS MY HUSBAND AND I HAVE PURCHASED OUR CARS FROM KLABEN. WE GET WHAT WE WANT-LONGEVITY OF PRESENCE, RESPECT FOR THE CLIENT, GOOD AND FAIR PRICES, GREAT SERVICE AND GOOD, LOYAL SALES PEOPL More

by kfletch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram , Doug Beavers

May 24, 2013

Dealership Rating

I have been a Ford and Lincoln customer for many years. Two years ago when I purchased a new Lincoln Mona Crooks became my Service Advisor. I have never had a better service experience than those I have h More

by jimkruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 19, 2013

Dealership Rating

I came in for my basic service. and was talking to mona about some sounds I was hearing she sent it back to a tech. he found the problem fast. then mona and the tech mike explained what should be done .sh More

by ron999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 13, 2013

Dealership Rating

Mike Cooney always does a great job for me. He anticipates what I need and does his very best to make it fall into place. Although Klaben is a good dealer. People like Mike Cooney and Mona keep More

by mullins4543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

May 10, 2013

Dealership Rating

I have been leasing Ford vehicles for several years and have worked with Bob Paytas on all of my transactions. I have also had my vehicles serviced at Klaben Ford. My expericences with the dealership a More

by lpaxton946
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Paytas

May 06, 2013

Dealership Rating

Always treat us with respect and always trying to save us money. We have bought several cars from Klaben and have our service done there. Mona has always tried to be helpful in every way. More

by jlitko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 22, 2013

Dealership Rating

I've purchased 5 vehicle previously here because of friendly, low pressure sales associates like JP Marozzi and Don Cheatwood. The service and service advisor Mona Crooks have been excellent. More

by johnmc51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 08, 2013

Dealership Rating

When I need service I call Mona, She is sooooo nice, always has a smile and willing to help. When I call to make an appt for my Focus she always works around the date and time that fits my schedule. T More

by Betty419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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