Monish Naicker | Page 13

Great people. Very diligent. They bend over backwards to provide a great customer experience. The best. Very diligent. They bend over backwards to provide a great customer experience. The best. More

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Got a great upgrade on my lease with zero hassle. Cole is great to work with, doesn’t pressure you at all. Highly recommend. Cole is great to work with, doesn’t pressure you at all. Highly recommend. More

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My experience was very good here. Derek Beaulieu the salesperson was very helpful and patient. The sales managers were great help and I love my Camry. Thanks Derek five stars! Derek Beaulieu the salesperson was very helpful and patient. The sales managers were great help and I love my Camry. Thanks Derek five stars! More

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Great customer service from Hai. I appreciate all the help he provided me. Thank you! I appreciate all the help he provided me. Thank you! More

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Derek Beaulieu was such a pleasure to work with. He was very informative. Extremely knowledgeable. very informative. Extremely knowledgeable. More

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I am extremely satisfied with the service & assistance provided by Cole in purchasing my new vehicle. Cole walked me through the process with patience. All my questions were answered & he was super friend provided by Cole in purchasing my new vehicle. Cole walked me through the process with patience. All my questions were answered & he was super friendly. I am super happy with my new vehicle. Thank you also to Monish for his assistance with completing my financing. You are an amazing team. More

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We just picked up our fourth Toyota at Herb Chambers Auburn. Each time, Dan, the General Manager, has been just exceptional. His staff truly follows his lead. Our salesperson (TJ) came down with Covid a Auburn. Each time, Dan, the General Manager, has been just exceptional. His staff truly follows his lead. Our salesperson (TJ) came down with Covid a few days after the papers were signed as we awaited delivery. TJ made sure that we had our financial questions answered clearly and completely by Monish in the Finance Dept. To be sure the delivery went smoothly, TJ arranged to have a colleague by the name of Nick answer all the questions we had about our beautiful new VENZA. Thank you to all for making our experience outstanding once again, even given this difficult situation. Happy New Year, Joyce and Michael Cassidy More

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I had one of the best experiences buying a car. I needed a van in very short notice. TJ helped me through all my questions and understood my needs. It was later in the evening and he stayed until the deal a van in very short notice. TJ helped me through all my questions and understood my needs. It was later in the evening and he stayed until the deal was done. He helped work out a deal that my family could swing and was never judgmental. I will definitely go back to herb chambers Toyota as long as he is working there. More

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Tj was great . His knowledge , and easy buying experience made every thing smooth and easy . Having been through the process before and having such a fast easy experience at herb chambers Toyota I won’t go a made every thing smooth and easy . Having been through the process before and having such a fast easy experience at herb chambers Toyota I won’t go anywhere else . And then will be the only salesmen I ever deal with !! The management team helped ease the process as sell Tomi Monish dylan and tj thank you so much !!! More

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My initial interactions with the Internet Department at Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched what I was looking for, so kudos to them. However, once I transitioned over the main sales department then onward to finance and later delivery of the vehicle, it was less than ideal. I made an appointment with a specific person for a test drive after working out details for a purchase. Upon arrival at the dealership, I was told that the person I was to meet was unavailable and I was passed off to another salesman who was new to the company and had not been given any of my information or preferences in advance, so it felt like a waste of time re-going through all those details with the new salesman. After signing the contract for the purchase, follow-up communication was poor, in that e-mails were not responded to timely. After I made several requests to both the salesman and the finance department to update their phone number in their system, they still would call an incorrect number to attempt to reach me (even though I stated that e-mail communication was preferred). Upon completion of the purchase, I arrived to take delivery of the vehicle to find it was unwashed after having sat outside for several days, it had not been charged to allow for EV use, and after driving away discovered that several systems requiring initialization/calibration (memory seats, backup camera) had not been completed and the tires were not properly inflated. For a $50,000 vehicle with an added dealer markup due to demand, this was very poor. Additionally, a purchased protective clear "bra" coat that was to have been applied pre-delivery was not completed. I ended up cancelling it; processing of the refund for that purchase took several e-mails and well over a week to get processed. Overall, even though this dealership is some distance from my home, if I would have had a good experience it is likely I would have gone the extra distance to them for service, possible future purchases, etc. However, I am unlikely to do so given my lackluster experience. Thankfully, I absolutely love the car, and the local Toyota dealership closer to my home has straightened out the neglected pre-delivery issues for me at no charge. More

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