Morgan Tassell | Page 2

Dropped my car off for service. The group is professional, honest, and respectful. They were timely with their service and communication was great throughout the process. The group is professional, honest, and respectful. They were timely with their service and communication was great throughout the process. More

by wong.553 Verified Customer Verified Customer

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From the time(8am) I drive through your bay door and waited in your very comfy chair in the waiting room I was treated with respect & thoughtfulness. I made new girlfriends and the waiting time passed q waited in your very comfy chair in the waiting room I was treated with respect & thoughtfulness. I made new girlfriends and the waiting time passed quickly! Morgan was a sweetheart!!! While I cannot afford to spend time with you often, I certainly will always feel comfortable when I do!!! More

by SUSIEOPPOLD Verified Customer Verified Customer

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Excellent communication, easy pickup on a Saturday after service was performed. Would recommend Maple Hill to anyone. service was performed. Would recommend Maple Hill to anyone. More

by kevinmboucher91 Verified Customer Verified Customer

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Very quick and efficient! I brought my car in without an appointment and they were able to get my car ready in about an hour! Great service and nice employees. I brought my car in without an appointment and they were able to get my car ready in about an hour! Great service and nice employees. More

by ADRIANNMARTINEZ19 Verified Customer Verified Customer

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I showed up at 1:30 as an express customer for LOF and rotation and was out of there by 2:15. Thanks for the prompt service. rotation and was out of there by 2:15. Thanks for the prompt service. More

by RNWEIRICH Verified Customer Verified Customer

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The staff at Maple Hill Subaru is always professional, extremely helpful, courteous, and friendly. It’s a pleasure bringing my Crosstrek in for service. extremely helpful, courteous, and friendly. It’s a pleasure bringing my Crosstrek in for service. More

by MJALVINGWALLACE Verified Customer Verified Customer

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They're professional and got it done faster than I was told, but it was also a lot more expensive than I thought it would be. told, but it was also a lot more expensive than I thought it would be. More

by kzookids Verified Customer Verified Customer

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Good and friendly also. The waiting area was clean and neat and spacious. We also spoke with a salesman, Aaron about a new model we are thinking about. The waiting area was clean and neat and spacious. We also spoke with a salesman, Aaron about a new model we are thinking about. More

by LDHOAG Verified Customer Verified Customer

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I had an oil change in early august. Upon dropping the car off, I asked them to take a look at a seat belt that wouldn’t retract. Upon being told the car was done, I asked if they were Upon dropping the car off, I asked them to take a look at a seat belt that wouldn’t retract. Upon being told the car was done, I asked if they were able to fix the seatbelt. They said they didn’t have a tech available to look at it and I would have to return. Since I drive from an hour away that’s very inconvenient, I asked if instead I could call later ask them to submit a warranty claim once I understood whether another dealer had taken any action. Upon learning yet another dealer in Grand Rapids had taken no action on the issue, I called back on August 15th and asked if they would kindly submit a warranty claim against my Volvo extended warranty for the fix. The advisor said they would… it’s been two weeks and I’ve heard nothing. If this was the first instance it would be different, but this is the second time Maple Hill has not fully completed the work I’ve requested. More

by FISH917 Verified Customer Verified Customer

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Very patient and listened to my concerns. Worked as a team with the service tech. Made sure communication was direct. Worked as a team with the service tech. Made sure communication was direct. More

by JENNERLUCI Verified Customer Verified Customer

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