Morgan Tassell
Morgan Tassell at Maple Hill Auto Group

Morgan Tassell | Page 10

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

4.8
100 Reviews
4.8

100 Reviews

Write a Review

Dealership Experience

2 yrs, 6 mos

100 Reviews of Morgan Tassell

April 11, 2022

Dealership Rating
Employee Rating

Exceeded expectations without a doubt. Was on time and delivered my car back to me exactly as they promised. Did great work! More

by KETCH152
Recommend Dealer
Yes
Apr 12, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 03, 2022

Dealership Rating
Employee Rating

Great dealership and service. They are very friendly and professional, really show interest on your comments and concerns. Very helpful. More

by ELIAS960216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to her you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 31, 2022

Dealership Rating
Employee Rating

Always awesome service! That's why we have been loyal and have bought our auto's from them since 2009 and still have it to this day More

by TODD.HENDERSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster

Mar 31, 2022

Maple Hill Auto Group responded

Thank you for your continued loyalty! Customers like you are the reason we enjoy our work so much. If there is ever anything you need, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 31, 2022

Dealership Rating
Employee Rating

Simply the best as always! They are great to work with! Will always have my VW serviced here More

by Hannahleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Kelsey LeRoy, Hannah Seal , Che Lopez, DAN TAYLOR

Mar 31, 2022

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 31, 2022

Dealership Rating
Employee Rating

the service rep was knowledgeable about the transmission problems with the Ascent slowly starting from a stop More

by PAWLOWSKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Maple Hill Auto Group responded

Thank you so much for your review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 24, 2022

Dealership Rating
Employee Rating

My regular maintenance appointment was exceptionally smooth. Easy to schedule, easy to drop off the car, and quick turnaround (as well as a comfortable waiting area). More

by HULTBERG
Recommend Dealer
Yes
Mar 25, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. We are happy to hear that you had such a great experience at Maple Hill. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 23, 2022

Dealership Rating
Employee Rating

I was told that they have no responsibility to keep my car's maintenance up to date. What is really sad is I told them at 30000 miles the internet said I need extra maintenance and they said it wasn't co More

by BRUCE.D.SHANNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 23, 2022

Maple Hill Auto Group responded

I apologize that this was your experience here at Maple Hill. We do send out email reminders for service. However, looking further into this it looks like you had previously asked us to put you on the do not email list. You are absolutely right that at 30,000 miles Subaru does recommend a bigger preventive maintenance. I am not sure who told you that was incorrect, but I sincerely apologize that you were given false information. If you would like to discuss this further, please give our customer service team a call at 269-342-6600. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com

March 21, 2022

Dealership Rating
Employee Rating

They called me when they finished working on my car and they washed the car too. More

by BAASHEAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 22, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate you. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative 269-342-6600 Mtassell@maplehillauto.com

March 05, 2022

Dealership Rating
Employee Rating

People were very helpful and friendly the service was on the car was done correctly car was clean when it was ready thank you More

by VDDVW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hodgson, Hannah Seal

Mar 09, 2022

Maple Hill Auto Group responded

We're so happy to hear that you were so happy with your service. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 25, 2022

Dealership Rating
Employee Rating

Always a pleasure go to Maple Hill! Friendly, cheerful and competent staff. Work is always done thoroughly and reasonably and there are never any surprises! More

by Jcrafton229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Black

Feb 25, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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