Mustafa Alsamraie | Page 3

Professional people serving the customers. I was at A1 Toyota on July 1 & 2. Employees are cooperative and helpful. No pressure on nuying a car, they answered every question I asked. I like thi I was at A1 Toyota on July 1 & 2. Employees are cooperative and helpful. No pressure on nuying a car, they answered every question I asked. I like this dealer. More

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Great Experience Overall I was fortunate to purchase my second TRD pro 4Runner from A-1 Toyota. The first one was purchased out of state and I was ecstatic when I found one l I was fortunate to purchase my second TRD pro 4Runner from A-1 Toyota. The first one was purchased out of state and I was ecstatic when I found one locally. To put it nicely, I am a very difficult customer and extremely particular. Despite this, the staff was overly helpful and Quincy, in particular, was always available for any questions or concerns I had throughout the process. At the end, I received the exact vehicle I wanted with the options and accessories I had hoped for. My OCD request for delivery we’re also met and I appreciate that greatly. More

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AMAZING customer service I found A1 Toyota on Facebook when I was looking to lease a new car. I filled out an online questionnaire and was immediately contacted by Jerry. We I found A1 Toyota on Facebook when I was looking to lease a new car. I filled out an online questionnaire and was immediately contacted by Jerry. We set an appointment for me to get familiar with Toyota cars. I was met at the door by Jerry himself and he introduced me to my salesman George. George is a very nice gentleman with a witty personality. I explained to George exactly what I was looking for (heated seats, leather seats, remote starter) in a car or SUV. George took me out to look at a beautiful 2020 Toyota Corolla. I knew this was the car I wanted...as we were walking into the showroom there was a BEAUTIFUL BLUE 2019 Camry. I asked George to get me the numbers for both cars ...after a few minutes the numbers came back and were actually below what i planned on spending. I quickly filled out the application and was signing on the dotted line within an hour. I want to thank Eddie, Jerry, Mustafa, Gary. Sunny and of course my man George for their INCREDIBLE customer service. Everyone at A1 Toyota made me feel very special. I highly recommend them . More

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Honest dealers. They cared about me. I had a negate experience at another local Toyota dealer when I leased from them a few months ago. They overcharged me and didn’t treat me in a way th I had a negate experience at another local Toyota dealer when I leased from them a few months ago. They overcharged me and didn’t treat me in a way that made me feel like I was a valued customer. I went to A1 for help and they made it possible for me to get out of the lease and buy a Rav4 Hybrid that I love. I felt like queen for a day when I bought the car. When I go there for service, they continue to make me feel this way. This is the 3rd car I bought from them and each experience has been excellent. More

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Great sales help Great dealership very clean wide variety friendly sales crew. Exelent finance department detailed my truck beautify it was a pleasure doing business t Great dealership very clean wide variety friendly sales crew. Exelent finance department detailed my truck beautify it was a pleasure doing business there everyone was great More

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Jose Guerrero is a great Salesperson! This is a great dealership. I like their no haggle policy. The offer they gave me on my new Toyota was very fair, and all the personnel there in sal This is a great dealership. I like their no haggle policy. The offer they gave me on my new Toyota was very fair, and all the personnel there in sales are honest, respectful, informative, and nice. They went the extra mile in getting us the vehicle we wanted from another Toyota dealer when the one we originally picked was not available from their inventory. I must say, Jose Guerrero was a treasure to have for our salesperson. He is a car guy, not just a salesperson, I could tell. Like me, he loves cars, and, it seemed to me, he loves making sure people are matched up with the car they will love to own and drive. He is so hard working, very willing to take us on test drive, explained everything about the vehicle and how to work it, responsive to our cell phone calks, and messages, etc. I am a detail man, had a lot of questions. He seems to know every single detail of every single car they have in the Toyota line. I couldn't stump him, even with a question about the vortex inhibitors on the mirror and back bumper edge of the vehicle!! Now, I don't know about the service department yet, as I have not had service to my vehicle yet, so I can't rate them. I know the vehicle was detailed perfectly when I picked it up. I did have to set up an appointment to have accessories applied, and the scheduling was smooth for that, and Zee in that department took time out of his busy day to talk about the installation of my roof racks, and that he will show me how to took them off and put them back on, which I want to do. So, that's going the extra mile for him. All in all, a great experience. I had never bought a new car before, only used cars, from people or other dealers, and those experiences were almost never good, so I was pleasantly surprised. More

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Epic Sales Dept FAIL It is a crying shame the Sales Dept gave such disturbingly poor service to 2 loyal Toyota customers with high credit scores. We would never recommend It is a crying shame the Sales Dept gave such disturbingly poor service to 2 loyal Toyota customers with high credit scores. We would never recommend A-1 Toyota to anyone. In fact, we strongly warn you not to purchase there. They kept us there for over 3 hours waiting for our monthly rate for a vehicle that was nearly $200 over our declared budget, pushing us through the purchasing process for a vehicle we never said we wanted. We honestly started looking for video cameras and joking we must be on the TV show Boiling Points or Punk'd. They say they pride themselves in customer service, and work on salary not commission, but it made no difference as they used the same stereotypical strategies to wear down car dealership customers. I wish there was a way to give them no stars at all in this rating. More

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Easy in easy out. Overall from picking the vehicle I wanted was easy and their team contacting was a little too much but they meant well and overall satisfaction of my Overall from picking the vehicle I wanted was easy and their team contacting was a little too much but they meant well and overall satisfaction of my purchase. More

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Amazing team ! Frank mikolike was such a pleasure to work with . Answered all my questions and was very professional throughout the whole process ! My 5 year dealing Frank mikolike was such a pleasure to work with . Answered all my questions and was very professional throughout the whole process ! My 5 year dealing with Toyota and they never let me down 😄 More

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Great buying experience in rough circumstances Love A-1 Toyota! Frank M. and everyone else were great! Had an accident and car was almost a total loss. Had been planning on buying a new car, so d Love A-1 Toyota! Frank M. and everyone else were great! Had an accident and car was almost a total loss. Had been planning on buying a new car, so didn’t want to rent and bother with switching cars twice. Needed a car now. Had the crashed car towed to the dealer after calling from the accident site. Got what I wanted at a good price, and quickly. Worked with me concerning my ‘trade in’ or whether it made sense to donate it. Helpful, informative and pleasant at every step in the process. Have purchased from A-1 before and had a great experience before. A-1 Toyota has earned my highest recommendation and continues to live up to it each time! More

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