Nate Franklin
Nate Franklin at Norm Reeves Honda Superstore North Richland Hills

Nate Franklin | Page 5

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
121 Reviews
4.7

121 Reviews

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121 Reviews of Nate Franklin

December 23, 2024

Dealership Rating
Employee Rating

I Always receive great service at Norm Reeves Honda Service Center. What I like about them and there service is that they are very kind and personal also knowledgeable about what needs to be done to f More

by Kirccky611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued business and special thanks for all of our team members! Our crew is dedicated to doing the job right every time, and we're happy to have you along for the ride. Take care out there, and let us know if you need anything else from us!

December 21, 2024

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Great Service center. Courteous and very thorough! It was easy getting in and out with oil change. More

by vincentramos100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Scott Gerlikoviski

Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We’re thrilled to have met your expectations and look forward to your return.

December 03, 2024

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Great fast and reliable service. Will continue to come back for all my services on my Honda More

by Regomes79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas

Dec 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're so happy that you will be returning after a service visit for your Honda! Thank you for giving us your business, and we can't wait to see you again.

November 14, 2024

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Employee Rating

This is the 3rd survey I’m filling out. One more survey request, I’m going to sue you More

by Donkim233
Recommend Dealer
Yes
Nov 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Don. We send out surveys periodically to ensure that we're staying on track for service. If you would like to be removed from the list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 07, 2024

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Appt was at 5:30 on Friday. Felt rushed . Hope oil was changed properly. Was also amazed at the increase in cost of the oil change. Jeeezzz! Otherwise, no issues. Workers we More

by Tsmiles1896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Angel Flores

Nov 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your experience with our team went well although you felt rushed. We will take these comments into consideration as well as the cost. Thanks for the feedback, and please let us know what else we can do for you!

October 26, 2024

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Employee Rating

Very courteous and extremely quick. Overall I always have a wonderful experience when bringing my vehicles in for service! More

by Cmicknius
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We value your loyalty to our service center, Cmicknius! We're pleased that you've always received quality service for your Honda. Thank you, and we look forward to serving you again!

October 18, 2024

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Waiting time is not reasonable and your employees notice customers are standing around and waiting for some kind of response or answer to their questions but no one will ask you may I help you or why are yo More

by adamwaterfalls
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback. Our goal is to provide the quality customer service that you deserve and we are always looking to improve. We will take this feedback and hope to be able to help you in the future.

October 18, 2024

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Employee Rating

The store is good but I’ve been having some problems with my car and sometimes it’s just hard to communicate with the people who works there, but any other than that it’s good More

by carloscasta1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your five-star review! We appreciate the feedback and hope to help you with your future service needs.

October 14, 2024

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Employee Rating

This place sucks. Bring back Huggins. Called 2 weeks ago for service on my car, spent 10-15 min on hold. No one could talk to me, so I was told they would call me back More

by Jmorganragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We are concerned by your feedback and would like the opportunity to learn more about your experience. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com at a time that works for you.

October 03, 2024

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Employee Rating

The service was great. Communication was perfect, but the one thing that will have me coming back in the future. Is the car that was provided while my car was waiting on th More

by anthonysim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Angel Flores

Oct 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your excellent feedback! We're always here for you—see you again soon!

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