Nate Sutton | Page 2

Sutton Fird has been our most trusted resource for our repair and car buying needs. repair and car buying needs. More

by rlrogers59 Verified Customer Verified Customer

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I have been in the ford family for about 25 yr. And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 And it has always been worth the Sutton Ford. I really like their professionalism and courtesy!!👍 More

by wendyloisnelson Verified Customer Verified Customer

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Great service right here at home in my garage. Polite and professional mechanic. Plan on the same next time Polite and professional mechanic. Plan on the same next time More

by jonbontekoe Verified Customer Verified Customer

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Everyone was very friendly. Even though it was packed they were able to service my vehicle within a reasonable amount of time. Even though it was packed they were able to service my vehicle within a reasonable amount of time. More

by Ligginskayla2 Verified Customer Verified Customer

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On 8/15/2023 I took my 2018 Explorer (87K miles) into Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous f Quick Lane for an oil change. I picked the vehicle up, drove two miles and it died requiring a tow back to the dealership. After I made numerous follow-up calls, I was finally advised that the tech did not properly install the filter causing an oil leak and catastrophic damage to the engine. I understand that mistakes happen, a key distinction between great companies and all others is how bad situations are handled. This is how one of the others handled the situation: 1) Never offered an apology; 2) never explained how the mistake happened and what corrective action(s) were put into place to ensure it didn’t happen again; 3) never asked if I was out of pocket for the cost of the tow; 4) resolutions offered – we’ll give you a good deal on a newer vehicle or a used engine with similar miles as your vehicle; 5) never offered the use of a loaner vehicle; 6) four days shy of one month later and vehicle is still not fixed – no initiative to provide status updates; 7) no incentive to try and keep me as a customer – this is my fourth Explorer, I bought this Explorer new at Sutton and have had all service work completed at this dealership for the last seven years. Sutton Ford’s proclaimed mission statement and core values are “to have 100% of its team members and customers completely satisfied” and “PRUIT – personal growth, respect urgency, integrity & teamwork.” Sutton Ford will obviously never be a great company but should probably do more to try to live up to their own standards. More

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Excellent service I will come back to Sutton again and tell my family members also. tell my family members also. More

by mclinwillie Verified Customer Verified Customer

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I’ve purchased 3 vehicles from Sutton Fire and every visit was a great experience.. I wasn’t there all day the salesman was great! I highly recommend Sutton ford visit was a great experience.. I wasn’t there all day the salesman was great! I highly recommend Sutton ford More

by troymusic85 Verified Customer Verified Customer

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Knowledgeable service team, prompt service. Good price. Clean facility, friendly people. Clean bathroom. Good coffee. Good price. Clean facility, friendly people. Clean bathroom. Good coffee. More

by gringojo Verified Customer Verified Customer

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I was part of a scam for paying for full service oil change but none of the fluids were filled change but none of the fluids were filled More

by Bernie.hudson Verified Customer Verified Customer

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Courteous, professional, helpful, and informed. This is a top notch dealership with good people running it. This is a top notch dealership with good people running it. More

by dod233 Verified Customer Verified Customer

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