"It was good. No problems. Professional and respectful."
- ralnahelliott Verified Customer
I have purchased all my Ford Taurus cars from Sutton. Now I have 2016 Ford Escape.
I bring my car for service when need. I have no issues with any employees. You treat me with respect you get respect. Employees are professional, knowledgeable, friendly, and respectful.
Bring your prices down, I would be even more happy. I can't remember names but I know faces when I see them.
The service and courtesy we receive from the service department is without a doubt the best ever. Melissa is our service rep.... she is knowledgeable, efficient, professional and treats us like family. She also goes above and beyond with her personal handwritten thank you notes she puts in the car when service is completed. We have never had another dealer ever do that and it is greatly appreciated. It just show how much she cares for her customers.
"Taking advantage of a widowed woman Did not replace oil!!!"
- maryakblack Verified Customer
You charged me for a leased 2017 mustang with 12 thousand miles only replaced the oil pan cost $1100 bucks you did not replace the oil at all in the oil pan back. 3 days later my engine blows up!!! You know what you did why you dropped the cost in half . Should of all been covered under warranty. Lied about who’s in charge to hide from big boss owners. Blew up my engine on a brand new mustang. Never had oil issues till you drained it and forgot to replace it. Ignoring all contact with me the owner. Do not go there they will be investigated by tv Chicago 5,7,2, news investigation team. Beware liars they will ruin your car and if your a widow or woman watch out. Had it towed to another dealership to take care of their mess blown engine from not replacing the oil in the oil pan . I have video pictures and statements from roadside service ford.
Mr. Parker is someone that I appreciate, because he does an excellent job with a sincere concern, to meet customers needs. I’ll definitely spread the word to others about Sutton Ford’s Dealership and expertise to meet the customers needs.
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