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Nathaniel Jenkins
Nathaniel Jenkins at Heiser Toyota

Nathaniel Jenkins

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
52 Reviews
4.7

52 Reviews

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52 Reviews of Nathaniel Jenkins

July 22, 2025

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Employee Rating

Very professional, they take care the customer in a very high leve, also they offer you a very good experience, for sure my best dealership More

by erickhauss
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Alex Hall

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Jul 22, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 17, 2025

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Employee Rating

Heiser has provided consistently good service on our cars. It's taken away a lot of the stress of vehicle maintenance. More

by HERREWIG
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Recommend Dealer
Yes
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Jul 17, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 11, 2025

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Did a great job on the battery hold down recall. Very accommodating and very quick. More

by laureenlehnberg
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas

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Jul 11, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 10, 2025

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The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spot More

by markmill30
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk, Vincent Lor, Tom Lowther, Joshua Porter

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Jul 10, 2025

Heiser Toyota responded

Dear Mark, Thank you for bringing this to our attention. We apologize that this happened. Your feedback about your oil change appointment has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our service manager Joe Kuckuk about this matter via phone 414-586-7134 or by email at jkuckuk@heiser.com.

July 10, 2025

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I love bringing my car in do you guys stay great good care of me and great customer service More

by BARBARAWILLIAM2274
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Recommend Dealer
Yes
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Jul 10, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

July 10, 2025

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Employee Rating

Good intentions, but there was a lack of communication. Also, there was poor service outside of Nate. More

by ELIZABETHMMOORE01
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Recommend Dealer
No
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Jul 11, 2025

Heiser Toyota responded

Dear Elizabeth, We appreciate you taking the time to give us feedback. Communication is a priority for us, and we’re sorry we didn’t meet that standard here. We'd love the opportunity to hear more about your poor service experience and hopefully, turn things around for you. If possible, please leave us a message with the best way to contact you and someone will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 30, 2025

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Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers. More

by jbuntrock8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Joshua Porter, Lori Gong, Kevin Cameron

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Jun 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 27, 2025

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Employee Rating

Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service! More

by Andrewcharbonnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jorgo Ndina, Shahat Mohamed, Joe Kuckuk, Chad Covert, Jakub Kania, Steve Nowak

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Jun 27, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 25, 2025

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Employee Rating

Very professional, genuinely care for customers. Thorough explanations, good service. Have used for many years. More

by MAUREEN.LEWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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Jun 25, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 19, 2025

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Nate was amazing from the moment I pulled up into service. He was extremely friendly and communicated the importance of my car. Nate is definitely a great addition to the team, this was by far the be More

by emily wanty
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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