Nathaniel Jenkins | Page 3

I had a disappointing and frustrating experience during my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9: my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9:00am. This didn’t impact my day that much, but is frustrating. Next, I had scheduled an early appointment so I can go to work and have my car ready by 4:00pm when I’m out of work and need to pick up my children (8 hours for oil change and tire rotation). I did not get a call from the dealership on the status, and I had to call 3 times, starting at 2:00pm to get some sort of answer on my car. Eventually I got a call back at 3:57pm saying it’s ready, and that Toyota scheduled an uber for me back to the dealership (1.5 miles away from my location). The uber no-showed and I ended up paying for my own ride there. More

by dhgushee Verified Customer Verified Customer

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Quick and straight forward Nate was great, gave me all the right information and got me what o needed done. the right information and got me what o needed done. More

by harryvang10 Verified Customer Verified Customer

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They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff. I would go back to them. Yes Mary Ann has a very good staff. More

by vivians1 Verified Customer Verified Customer

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Great service, Nathan found a coupon for the extra work and saved me some money. and saved me some money. More

by LJMOSER919 Verified Customer Verified Customer

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Great service, Nathan found a coupon for the extra work and saved me some money. and saved me some money. More

by LJMOSER919 Verified Customer Verified Customer

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Easy to work with. Both the shuttle drivers were super nice I like the videos they send of my car during the service Both the shuttle drivers were super nice I like the videos they send of my car during the service More

by alexago17 Verified Customer Verified Customer

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Professional, timely, Nathaniel is fantastic and very clear about what is going on with my vehicle clear about what is going on with my vehicle More

by c3greatkids Verified Customer Verified Customer

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Always professional and friendly Done when said it would be done Provided upfront consultation and options Don’t recall techs name but he went above and beyond providing video and clear narration i would be done Provided upfront consultation and options Don’t recall techs name but he went above and beyond providing video and clear narration in video More

by KIWOX11078 Verified Customer Verified Customer

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Not hurried. Professional. Thorough. Answered all questions so I truly understood what was happening. Kept me updated as to how service was progressing. Was immen Professional. Thorough. Answered all questions so I truly understood what was happening. Kept me updated as to how service was progressing. Was immensely pleased with the experience. More

by hoffmaka47 Verified Customer Verified Customer

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Very professional and friendly. Nate was very kind and professional I had waited a bit and saw my car was at the front. Nate checked to see what was the hold up. Nate was very kind and professional I had waited a bit and saw my car was at the front. Nate checked to see what was the hold up. More

by lizxelhua Verified Customer Verified Customer

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