Needham Shotwell | Page 11

While Mr Shotwell made purchasing a Lexus a positive experience, we can’t say the same for Ms Nguyen. Even though Ms Nguyen was aware we were waiting for her, she never acknowledged us or come by to giv experience, we can’t say the same for Ms Nguyen. Even though Ms Nguyen was aware we were waiting for her, she never acknowledged us or come by to give us a timeline until the end on the transaction. More

by RVRTROD Verified Customer Verified Customer

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Was a pleasure working with the dealership and look forward to their service department and staff in the future. forward to their service department and staff in the future. More

by DEVNOOE Verified Customer Verified Customer

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Excellent My experience with purchasing a new 2024 Lexus RX 350 at Northside Lexus with the help of Sales Consultant Needham Shotwell was excellent. RX 350 at Northside Lexus with the help of Sales Consultant Needham Shotwell was excellent. More

by John@JBerra.com Verified Customer Verified Customer

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The great job performed by Needam Shotwell was of the highest PROFESSIONAL quality. Needam presented us with informational superiority and knowledge of the vehicle we wanted to purchase. He also provided highest PROFESSIONAL quality. Needam presented us with informational superiority and knowledge of the vehicle we wanted to purchase. He also provided us with a great knowledge of the professional services that we would receive after purchase. More

by COLEMANRADER Verified Customer Verified Customer

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Our visit to Northside Lexus was a great experience. The dealership was immaculately clean & orderly. Immediately, when we entered, we were greeted by the receptionist, then one of the smoothest gentle The dealership was immaculately clean & orderly. Immediately, when we entered, we were greeted by the receptionist, then one of the smoothest gentlemen ever, Mr. Needham Shotwell, took over. After being offered a beverage, we were escorted to his office. He was as personable as he was professional. His follow-up call & genuine concern for our satisfaction with the information he provided the previous evening was very impressive & helped us to make the decision to purchase our vehicle from the Northside Lexus dealership. More

by amendersinc Verified Customer Verified Customer

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Needham was the outstanding! My entire new car purchasing experience was above stellar service. Working with Caleb with finalizing the paperwork and Thiam with the bew car techno My entire new car purchasing experience was above stellar service. Working with Caleb with finalizing the paperwork and Thiam with the bew car technology was not rushed and allowed me to ask questions. Needham followed up with me the next day to touch basis with me and to see if I had any questions or concerns. The Northside Lexus dealership itself made me feel as if I was apart of a new car family and not just another customer purchasing a vehicle from them. This is my fourth luxury vehicle however this was my first time having a total experience that was superb and I will not be purchasing from anyplace else besides Northside Lexus and Needham who was open and honest and Caleb who catered to my financial needs and customized vehicle package options just for me not pushing me to purchase options that were not to my liking. Excellent job to Northside Lexus focusing on customers and not treating us like we’re purchasing luxury vehicles with a standard approach but with an individual one. I’m so glad that I continue my new vehicle purchase with Lexus Northside and Needham Shotwell we set the bar high when it comes to car sales. I’m a Lexus Northside owner for life now and only working with Needham and Caleb who were very personal and professional. I will be referring everyone who is in the market of new vehicle purchase to this location and Needham. Thank you from a very satisfied customer. More

by MOJOHNSON289 Verified Customer Verified Customer

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The staff is very professional and knowledgeable about their product. I received a great walk through on my vehicle which made it a lot easier to operate all the different features that my car has. their product. I received a great walk through on my vehicle which made it a lot easier to operate all the different features that my car has. More

by MLBONDS Verified Customer Verified Customer

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All facilities are modern and designed for efficient services. Also, all staff members are friendly and courteous. services. Also, all staff members are friendly and courteous. More

by Harley Verified Customer Verified Customer

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Mr. Needham Shotwell has now sold me about four Lexus model ES 350s over the years! I would never go to anyone else. He works until you’re satisfied at all times. Cannot ask for anyone better!! EVER! model ES 350s over the years! I would never go to anyone else. He works until you’re satisfied at all times. Cannot ask for anyone better!! EVER! More

by deniserwebb Verified Customer Verified Customer

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Needham very knowledgeable. Hope when we return in3 days, there will be training available and one major issue will be corrected. Hope when we return in3 days, there will be training available and one major issue will be corrected. More

by YELLOWROSE3840 Verified Customer Verified Customer

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