Neil Haskins

Luther Direct Good Wish the smear wiped windshield was clean 15 word minimum is annoying clean 15 word minimum is annoying More

by ccorbett50 Verified Customer Verified Customer

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This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

by Glenvis Verified Customer Verified Customer

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Wish my NEW windows were not streaked and smudgy. Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! More

by ccorbett50 Verified Customer Verified Customer

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Attentive to my needs. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. More

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Everything went pretty smoothly. Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it to be grueling and filled with game playing. But it wasn’t. More

by janelsharr Verified Customer Verified Customer

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Oil change prices are way too expensive, may be to make up for the 2 @ $5.00 each when you get a new car! up for the 2 @ $5.00 each when you get a new car! More

by Salvatore Verified Customer Verified Customer

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Luther Kia continues to go above and beyond to provide excellent customer service. Not only did they find me the exact vehicle I was looking for, they made the car buying experience an enjoyable experienc excellent customer service. Not only did they find me the exact vehicle I was looking for, they made the car buying experience an enjoyable experience. More

by malisheski2 Verified Customer Verified Customer

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Very friendly team and relaxed buying atmosphere. No pressure on any product or service. Great experience. No pressure on any product or service. Great experience. More

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Neil, Allie and Nick did an outstanding job from initial contact, vehicle drop off to final Sale. contact, vehicle drop off to final Sale. More

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I have been a customer for over 20 years. I have received top notch service over that time!! I have received top notch service over that time!! More

by SCHUMIMICHAEL Verified Customer Verified Customer

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