Neil Haskins

Excellent service and communication, I appreciate having a place I trust. I have recommended them to family, co-workers, and friends. a place I trust. I have recommended them to family, co-workers, and friends. More

by TMax Verified Customer Verified Customer

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If i could give 0 stars I would. They are lists, took advantage of a vulnerable adult and treated my car horribly. They won't take responsibility for the damage they did to my car. I They are lists, took advantage of a vulnerable adult and treated my car horribly. They won't take responsibility for the damage they did to my car. If you are looking for a great, trustworthy dealership this place is NOT IT! More

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The oil change the oil was overflowing spilled all over my driveway we had to get it tod my driveway we had to get it tod More

by h.habib17 Verified Customer Verified Customer

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Terrible experience. I left my new Kia with your service department, believing that it was in good hands. I came back to a damaged vehicle because someone put my car in I left my new Kia with your service department, believing that it was in good hands. I came back to a damaged vehicle because someone put my car in the customer lot and someone rammed into my backend. The tech said, no damage, but that wasn't true. Now we have to deal with a repair to my new car because of your terrible parking situation. Luther should have been responsible to take care of this problem. Instead they made light of the damage and sent us on our way. That is truly poor customer service! More

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This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

by Glenvis Verified Customer Verified Customer

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Wish my NEW windows were not streaked and smudgy. Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! Any way to fix this? It's really important because it's very hard to clean correctly!!!!!! More

by ccorbett50 Verified Customer Verified Customer

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Attentive to my needs. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. Worked out a very acceptable price. Kept my apprised of all of the purchase details. Kudos to Scott. More

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Everything went pretty smoothly. Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it Igor was patient with us “older” customers. We hadn’t purchased a new car in decades due to having company cars for over 30 years. I was expecting it to be grueling and filled with game playing. But it wasn’t. More

by janelsharr Verified Customer Verified Customer

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Oil change prices are way too expensive, may be to make up for the 2 @ $5.00 each when you get a new car! up for the 2 @ $5.00 each when you get a new car! More

by Salvatore Verified Customer Verified Customer

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Luther Kia continues to go above and beyond to provide excellent customer service. Not only did they find me the exact vehicle I was looking for, they made the car buying experience an enjoyable experienc excellent customer service. Not only did they find me the exact vehicle I was looking for, they made the car buying experience an enjoyable experience. More

by malisheski2 Verified Customer Verified Customer

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