Neil Taylor
Neil Taylor at BMW of Catonsville
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Neil Taylor | Page 3

Service Advisor

BMW of Catonsville

6700 Baltimore National Pike
Baltimore, MD 21228

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5.0
58 Reviews
5.0

58 Reviews

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58 Reviews of Neil Taylor

February 28, 2022

Dealership Rating
Employee Rating

We just bought our third Beamer at this dealership location. We are very pleased with the present team. More

by Jim Grissom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2022

BMW of Catonsville responded

Congratulations on your new vehicle, Jim! We want all our customers to feel this way when leaving our dealership! Thank you, and have a fantastic day!

February 25, 2022

Dealership Rating
Employee Rating

I highly recommend BMW of Catonsville. Both Neil and Mike Winters were very professional, kind, and made sure all went smooth! Thank you so much for a positive experience! More

by Patty S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Winter

Feb 27, 2022

BMW of Catonsville responded

Hello Patty, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2022

Dealership Rating
Employee Rating

Neil Taylor is excellent. He is extremely knowledgeable as well as attentive to details. He keeps you informed of the status of you car. He explains in understandable terms the problem and the solution. I More

by 3Beagles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

BMW of Catonsville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Neil here at BMW of Catonsville! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 18, 2022

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Employee Rating

Amazing service..even though these times with Covid the great customer service hasn’t stopped.provided a loaner for the service and the techs work and service advisor were amazing.took very good care of my More

by Gencoupe345
Customer Service
Friendliness
Price
Recommend Dealer
Yes

September 30, 2021

Dealership Rating
Employee Rating

The best dynamic duo that is in BMW! Brittany Hill and Neil Taylor are the best to work with. When one is busy the other steps in and helps assist with no issues or questions asked. Always very profession More

by Kazzmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Hill

Oct 04, 2021

BMW of Catonsville responded

Hi Kazzmen, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2021

Dealership Rating
Employee Rating

Brittany,my service rep is such a fantastic representative and goes above and beyond to make any appointment fantastic! More

by Mking0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittany Hill

Oct 04, 2021

BMW of Catonsville responded

Hi, thanks for the positive star rating! Is there anything that stood out about your experience we can share with our Team? We hope to see you again!

April 22, 2021

Dealership Rating
Employee Rating

I just wanna thank the great team at bmw of Catonsville for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very h More

by Gencoupe345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

December 30, 2020

Dealership Rating
Employee Rating

Neil Taylor is an outstanding service representative! He deserves 5 stars! He has been my rep for many years; he is very knowledgeable, reliable, and courteous. More

by LAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2021

BMW of Catonsville responded

Hello, thank you so much for your feedback! Neil will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

November 30, 2020

Dealership Rating
Employee Rating

Always reassuring to see Neil in the Service Dock when arriving. He is always professional and without bs. Just old-fashion "service" delivered at a high level. Well Don & Thank you, Neil! More

by jonb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 01, 2020

BMW of Catonsville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!

October 09, 2020

Dealership Rating
Employee Rating

Best service in Maryland! Everyone is exceptional and goes out of their way to accommodate me any time I go there.The service team ROCKS More

by artistteacherresearcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2020

BMW of Catonsville responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Have a wonderful day!

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