Neil Taylor
Neil Taylor at BMW of Catonsville

Neil Taylor | Page 3

Service Advisor

BMW of Catonsville

6700 Baltimore National Pike
Baltimore, MD 21228

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4.0
64 Reviews
4.0

64 Reviews

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64 Reviews of Neil Taylor

September 09, 2022

Dealership Rating
Employee Rating

BMW of Catonsville is customer-focused. They pay attention to what you say and follow through. More

by Scott H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2022

BMW of Catonsville responded

Hi Scott, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

Dealership Rating
Employee Rating

Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi More

by Gencoupe345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2022

BMW of Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! We hope you continue to choose us for all your automotive needs! Take care!

April 30, 2022

Dealership Rating
Employee Rating

Neil was great and the tech that fixed the problem was top notch! Thank you! More

by Mccormicktt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2022

BMW of Catonsville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2022

Dealership Rating
Employee Rating

Neil Taylor is an excellent service person. I have been working with him for years. He is consistent and very professional. A joy to work with. Reliable, dependable and straightforward. More

by Vwashington25
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Apr 30, 2022

BMW of Catonsville responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 24, 2022

Dealership Rating
Employee Rating

The dealership is a good place to buy, your BMW from and everybody is friendly. More

by Brotherhinton
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Lippincott, Howard Moon

Apr 26, 2022

BMW of Catonsville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

March 10, 2022

Dealership Rating
Employee Rating

I was at the dealership yesterday and everyone I talk to was very knowledgeable and understand what good customer service is. Special thanks to Neil, Tyler and Bill as they are all very helpful. Georg More

by gnlzabib
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Bill that runs the shop and Tyler Carlyle in parts. Both very good.

Mar 11, 2022

BMW of Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 28, 2022

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Employee Rating

We just bought our third Beamer at this dealership location. We are very pleased with the present team. More

by Jim Grissom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2022

BMW of Catonsville responded

Congratulations on your new vehicle, Jim! We want all our customers to feel this way when leaving our dealership! Thank you, and have a fantastic day!

February 25, 2022

Dealership Rating
Employee Rating

I highly recommend BMW of Catonsville. Both Neil and Mike Winters were very professional, kind, and made sure all went smooth! Thank you so much for a positive experience! More

by Patty S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Winter

Feb 27, 2022

BMW of Catonsville responded

Hello Patty, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

January 31, 2022

Dealership Rating
Employee Rating

Neil Taylor is excellent. He is extremely knowledgeable as well as attentive to details. He keeps you informed of the status of you car. He explains in understandable terms the problem and the solution. I More

by 3Beagles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

BMW of Catonsville responded

Hi, thank you for your kind review; we are happy to pass along your comments to Neil here at BMW of Catonsville! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 18, 2022

Dealership Rating
Employee Rating

Amazing service..even though these times with Covid the great customer service hasn’t stopped.provided a loaner for the service and the techs work and service advisor were amazing.took very good care of my More

by Gencoupe345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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